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CLEAR // biometric identity platform
New York City, United States    Posted: Monday, August 08, 2022
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Founded in 2010, CLEARs mission is to create frictionless experiences. With more than 12+ million members & hundreds of partners across the world, CLEARs identity platform is transforming the way people live, work, & travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - making everyday experiences easier, more secure, & more seamless. Since day one, CLEAR has been committed to privacy done right.

CLEARs global network of workplaces are a manifestation of our culture & our core values. They enable our indefatigable spirit & support our great people to achieve great things. This role is charged with developing differentiated & exciting workplaces, creating frictionless experiences for our employees & our guests, & will inspire the team that partners with our leaders to increase productivity, effectiveness, & results.

What You Will Do:

Workplace Operations 

  • Lead the Workplace Operations team consisting of office managers, receptionists, & other critical office roles & functions, including vendor partners & building service teams, across CLEARs network of global sites
  • Create & maintain the overall workplace services strategy & operating model, establishing the necessary processes & procedures to ensure effective & efficient day-to-day operations of each of our workplaces  
  • Partner with cross functional team members to maintain an understanding of CLEARs strategy & growth projections & translate needs into future workplace requirements
  • Work closely with the finance team to create & effectively manage annual site budgets based upon specific site needs & workforce projections 
  • Ensure the successful execution of each office managers core responsibilities, & drive continuous operational improvement in partnership with executive site sponsors & site leadership

Executive Partnership 

  • Lead team of executive assistants & support their development & performance through continued coaching & feedback 
  • Create alignment on executive assistant responsibilities & ensure the expectations & needs of their executive partners are being met successfully 
  • Develop & maintain the executive assistant processes & standards; ensure continued executive partner coverage & support
  • Lead the team in planning & executing large scale meetings & events

Who You Are:

  • 10+ years experience in office operations and/or facilities management, including experience in budget management, contract negotiations, relationship management, & event planning
  • Demonstrated experience leading & developing large teams 
  • Proactive customer / client service mindset & high service standards 
  • Strong operations & process orientation & organizational skills; passion for continuous improvement
  • Creative problem solver & decision maker
  • Excellent written & verbal communication skills


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