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Degreed // career-long learning platform
Engineering, Full Time    US Based Remote    Posted: Friday, June 04, 2021
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Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn & build their careers-skill insights, LMSs, courses, videos, articles, & projects-and match everyone to growth opportunities that fit their unique skills, roles, & goals.
Degreed is looking for a Manager, Technical Support Engineering to join Client Experience (CX) & promote the growth of the people & processes on the Technical Support team.  This role is accountable for a team of Technical Support Engineers who assist our clients, manage escalations, provide assistance to Tier I, & partner with software engineering/product teams as needed.  With a high degree of focus on client satisfaction, you will provide leadership for technical support initiatives, technical issues/escalations, & resolution management. As a people leader, you are responsible for motivating, recognizing, developing, coaching, & training the team & onboarding new team members.  Using data & key metrics, & in partnership with the Senior Director of Technical Support, you will ensure the Technical Support team is operating efficiently & identify/action process improvements as necessary. 
This role reports to the Senior Director of Technical Support.

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