Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn & build their careers-skill insights, LMSs, courses, videos, articles, & projects-and match everyone to growth opportunities that fit their unique skills, roles, & goals.
Degreed is looking for a Manager, Technical Support Engineering to join Client Experience (CX) & promote the growth of the people & processes on the Technical Support team. This role is accountable for a team of Technical Support Engineers who assist our clients, manage escalations, provide assistance to Tier I, & partner with software engineering/product teams as needed. With a high degree of focus on client satisfaction, you will provide leadership for technical support initiatives, technical issues/escalations, & resolution management. As a people leader, you are responsible for motivating, recognizing, developing, coaching, & training the team & onboarding new team members. Using data & key metrics, & in partnership with the Senior Director of Technical Support, you will ensure the Technical Support team is operating efficiently & identify/action process improvements as necessary.
This role reports to the Senior Director of Technical Support.