Vimeo is home to the world's most awe-inspiring videos & an amazingly talented community of creative professionals. We're also one of the leading providers of video hosting services to enthusiasts, creatives, & businesses alike.
Our advanced platform & passionate members are matched by an equally remarkable Support + Community team, who provide expert assistance on topics like video playback, compression, uploading, & embedding.
We are looking for someone with strong customer service sensibilities & a knack for technical troubleshooting to provide email-based support to customers with issues using the Vimeo platform & ticket bugs with precision for our engineers to fix.
What youll do:
- Manage a queue of cases about the Vimeo platform, escalated from our remote teams
- Respond to users in a prompt & professional manner
- Vet & ticket bugs reported by users & staff
- Assist in documenting troubleshooting procedures for technically complex site features
- Track feedback about platform product pain points & feature requests
- Contribute to reports about recent platform product launches
- Be a fantastic liaison for Community team when collaborating with internal teams
Skills & knowledge you should possess:
- 2+ years in a support or community management role
- Excellent written communication skills
- Customer service experience & a refined philosophical approach for maintaining customer relationships
- You have a knack for investigating issues with the site when its not working as expected, & determining the cause of those issues
- Great instincts for how to represent Vimeo publicly
- Experience in bug vetting & ticketing systems is a plus
- Familiarity with Vimeo as a platform for hosting online video
Vimeo empowers video creators to tell exceptional stories, & connect with their audiences & communities. Home to more than 80 million members in over 150 countries, Vimeo is the worlds largest ad-free open video platform, providing powerful tools to host, share & sell videos in the highest quality possible. Vimeo is based in New York City, with additional offices in Europe & India. Vimeo is an operating business of IAC (NASDAQ: IAC). Learn more at www.vimeo.com.