About HelloFresh

At HelloFresh, we want to change the way people eat. Over the past 9 years we've seen this mission spread around the world & beyond our wildest dreams. Now, we are the leading global company in the meal kit delivery market. 

So, how did we do it? Our weekly boxes full of exciting recipes & fresh ingredients have blossomed into a community of encouraged & empowered home cooks that expands across the globe. We are one of the fastest growing meal kit businesses & are active in 12 different countries across 3 continents. In Canada, our growth trajectory & expansion has been phenomenal. We have launched facilities across the country & have recently added Chefs Plate to our team!

We are proud of our collaborative culture. Our diverse FreshFam enables us to connect with our customers & turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers homes. Our culture attracts top talent with shared values & forms the foundation for a great place to work!

If you would like to join a dynamic & highly motivated team & work in a high-growth industry where you can have an impact & make a difference every single day, then join us!

You are welcome at our table. 

At HelloFresh, we are committed to building & nurturing an inclusive community for our employees. We value diverse skills & experience, & strongly encourage applications from our Black, Indigenous, & People of Colour (BIPOC) community, as well as people with disabilities, people from gender & sexually diverse communities, and/or people with intersectional identities.

HelloFresh is an equal opportunity employer & is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates at any stage.

About the Role

We are looking for a Quality & Technical Manager who will lead strategic, data driven initiatives & manage the processes necessary to ensure ingredients & packaging meets our rigorous quality standards & come from the safest production sites. Reporting to the Director of FSQA, you will assess suppliers & act as the gatekeeper of the supply chain. You will also work closely with internal & international stakeholders to develop & implement a robust product specification program that will be leveraged to drive quality to the next level. As part of the FSQA team, you will play a key role in meeting an aggressive set of objectives that will further elevate the level of quality standards at HelloFresh & ensure we deliver a consistently positive experience for our customers.

You will:

• Analyze data (errors, NPS) to identify strategic opportunities to drive quality improvement via changes to product & process, both within our Distribution Centers & at our Suppliers production facilities
• Lead the development of updated spec standards for the designated categories; ensure quality, safety & sustainability fields align with HelloFresh policies & requirements
• Own the assessment & approval of new suppliers; conduct thorough supplier audits
• Identify any major supplier deficiencies & work with the appropriate teams to develop & implement corrective actions to mitigate risk & improve supplier compliance
• Assure ongoing compliance with internal quality, shelf-life, authenticity & micro requirements; developing & implementing testing plans
• Support technical risk assessments & root cause analysis on ad hoc issues identified at the DCs as well as cross-department projects related to product improvement
• Be accountable for meeting a challenging, but exciting set of targets

At a minimum, you have: 

• 4-5 years experience in food production/food industry; exposure to meal kits an advantage
• Post-secondary education in Food Science or Engineering, specialization in food preferred
• Supplier assessment, auditing & specification management experience is key 
• Analytical & data driven; in depth understanding of Excel/Google Sheets & aptitude to learn new technical systems with ease
• Excellent project management skills; comfortable working closely with a diverse range of stakeholders at all levels of the business to implement change
• Technical understanding of a broad range of skus covered by the Grocery category (sauces, spices, pastas, baked goods, RTE/RTH products & beyond), packaging & fresh produce is ideal but can be developed
• Must be flexible in working hours, including weekends, & be comfortable traveling (approximately 30% of work) as needed to support the business, visiting suppliers & our DCs

Why you'll love it here:

• A competitive salary & company benefits
• 75% discount on HelloFresh & Chefs Plate meal kits
• Partial top-up for parental leaves
• A work-from-home allowance & flexibility to work remotely (within Canada) up to four weeks per year - learn more about our flexible Hybrid Work Approach below!
• We trust & support you - take ownership of your work & push your ideas from inception to execution
• We want to see you grow - we support your career progression & provide learning & development opportunities
• We take our work seriously, but we don't take ourselves too seriously. Youll work with fun, energetic, & supportive teams. 
• Weve kept up the work-hard, play-hard energy virtually. From team socials to HQ Wellness Wednesdays to holiday & milestone celebrations, youll have plenty of opportunity to connect socially with teammates across the company.

Hybrid Work Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal & life needs. Offering remote work flexibility for our employees is a core part of creating a great employee experience. We are also mindful that many employees thrive on in-person interactions & collaboration opportunities at the office (e.g. new joiners, team building, social events, experiencing our product). 

To meet those needs, we are pleased to provide a Hybrid Work Approach, which enables employees to work from home up to 50% of the time, & also work remotely (within Canada) up to four weeks per year. During the COVID-19 pandemic, our HQ employees are primarily working remotely from home & we have the office open & available on a voluntary basis for employees who wish to work from there. Pending public health guidelines, we expect to return to the office using our Hybrid Work Approach. Employees will receive a minimum of one months notice of our Hybrid Work Approach taking effect & when employees will be expected to start work from the office. 

When we return to the office, youll love:

• Our bright & functional space located in the heart of downtown Toronto (110 Spadina Avenue)
• Our test kitchen, where our recipes are tested on-site, so there are delicious meals constantly flowing!
• Our newly renovated employee lounge, decked out with a movie projector, comfy couches, board games, & a ping pong table!
• Our gorgeous rooftop patio, with a perfect view of the CN Tower while you enjoy lunch outdoors!
• Our fully-stocked kitchen with fresh fruit, healthy & not-so-healthy snacks, sparkling water, cold brew coffees, & more. (Are you seeing a pattern yet? Hint: We love food!).

COVID-19 Vaccination Policy

The health & safety of all staff members at HelloFresh is our top priority. As such, we are committed to taking every reasonable precaution to protect the health & well-being of our employees against the risks of COVID-19. 

Full vaccination against COVID-19 is proven to be a safe & effective tool in protecting our health & our communities. In support of this, we have adopted a COVID-19 Vaccination Policy requiring all staff members to be fully vaccinated in order to access the office or to attend a HelloFresh sanctioned event located outside of the office.