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Tanium // endpoint security & systems management
Media, Full Time    Japan    Posted: Monday, May 10, 2021
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The Enterprise Services Technical Writer works closely with Tanium customers to develop technical documentation, or playbooks, to accompany our platform & products. Technical Writers are responsible for developing consumable, accurate, & timely documentation from which Taniums prospects & customers derive real value. The Enterprise Services Technical SOP Writer should possess the technical aptitude needed to keep up with Technical Account Managers (TAMs) to understand our customers environments & the value that Tanium products provide.

Preferred Job Qualifications

      Experience writing for a system administrator audience

      Experience documenting for both Windows & Linux environments

      Experience working with users to document processes & procedures based on software product usage

      Familiarity with XML, HTML, topic-based/structured authoring, & single-sourcing; knowledge of DITA

      Experience with IT security software/products

Essential Job Functions

Specific Duties & Responsibilities

      Plan & write security software installation, user, & admin guides as well as other documentation

      Research, develop & document technical design specifications & test scripts for technical capabilities

      Produce electronic documentation in addition to hard copy manuals in accordance with statement of work

      Manage updates & revisions to technical literature

      Participate in development of & recommendations for documentation style standards, information architecture, tools, & best practices

      Build standard documents for the customer tailored to their environment

      Create Tanium processes & nuances Operations Manual for users in their enterprise

Supervisory Responsibilities & Leadership Expectations

      Coordinating technical contributors & customer personnel for input to playbook & SOP development

      Ensuring the timely & technically accurate delivery of input from contributors

Core Competencies

     Demonstrates clear, concise, & precise documentation of technical subject matter & procedures

      Demonstrates strong verbal communication skills & ability to conduct an interview with a customer

      Demonstrates a replicable system for creating & maintaining technical documentation

      Demonstrates strong attention to detail

      Able to write in explanatory & procedural styles for multiple audiences

      Skilled at prioritization & multitasking

Tanium Competencies:

      Demonstrates initiative & motivation

      Excellent oral & written communication skills

      Team player

      Person of high ethics & integrity

      Ability to work in a fast-paced, changing environment

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