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Silverline CRM focuses exclusively on end-to-end deployment of products.
Sales, Full Time    New York City    Posted: Wednesday, November 28, 2018
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Company Overview

Do you want to be part of a fast-paced environment, supporting the growth of cutting edge technology in cloud computing?

Silverline employees are passionate about what they do. Were a diverse group of cloud technology professionals with the same goal: to make our clients lives easier through technology & we have a good time while were at it! As a Salesforce Platinum Cloud Alliance Partner, Silverline combines Strategic Advisory, technical implementation, & ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce platform.

Silverline is the #1 Company to Work for among small & medium size companies in this years annual Glassdoor Employees Choice Awards, a list of the Best Places to Work in 2018. Come be a part of our team!

Position Overview

This role will be a part of the Sales Effectiveness team.


  • Help optimize sales & operational efficiency through innovative thinking, process improvement, system enhancements & best practice sharing
  • Support the development of sales & operations strategy, understand priorities & execute operational plans
  • Partner with IT team to understand new capabilities available in Salesforce
  • Assist Sales Effectiveness team in process improvement initiatives


  • Own data quality integrity within CRM for sales effectiveness
  • Apply techniques & best practice to improve quality & accuracy of sales data
  • Identify process breakdowns that lead to data quality issues
  • Engage & work within sales to more effectively achieve data needs


  • Develop & maintain sales analytics reports & dashboards to provide actionable insights
  • Ability to look at data trends & recommend solutions for creating more revenue
  • Synthesize pieces of different data points, patterns & themes to compose them into a story
  • Win/Loss Analysis


  • Trend Analysis using Excel & or other Tools
  • Strong verbal written communication skills
  • Experience in Data modeling & design
  • Strong analytical skills
  • Familiarity with Salesforce or other CRM Software; NetSuite, MS Dynamics, Oracle CRM, Sugar CRM, etc.
  • Experience in with at least one of the following Analytic Tools such as Einstein Analytics - Wave, Domo, or Tableau a data visualization tool
  • Flexibility & interest to work on special projects as assigned
  • 2-3 years Sales Operations experience with focus on analytics
  • Candidate should possess a degree in Business or related analytical discipline
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