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Box // cloud content management
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WHAT IS BOX?
Box is the worlds leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 & leaders across deeply regulated industries (such as AstraZeneca, JLL, & Nationwide), to protect their data, fuel collaboration, & power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. Its the billions of files & information flowing across teams, departments, & key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, & more. Our mission is to bring intelligence to the world of content management & empower our customers to completely transform workflows across their organizations. With the combination of AI & enterprise content, the opportunity has never been greater to transform how the world works together & at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, & we have offices across the United States, Europe, & Asia.

WHY BOX NEEDS YOU
Box IT Unified Communications & Collaboration (UCC) primary role is to provide a seamless collaborative experience for Boxers with anyone, anywhere. We manage, architect, operate & analyze four major areas of the business toolset; Tele-Conferencing, Internal Events, Conference Room Experience & Internal Collaboration Applications. Our vision is to deliver a seamless experience that can be easily integrated into the daily lives of Boxers globally. Our team values: Be passionate to deliver great service, pursue growth & development, & build a positive team spirit. 

The UCC Engineer III will join a dynamic team of the most talented IT professionals in the industry. You have several layers to your job scope; first being the UCC team environment, spanning across tele-conferencing, events, office builds & collaboration applications. The Engineer III on the team should be agile enough to maintain this priority as well as stay organized with cross-collaborative projects that stretch to other areas of the IT organization. The Engineer III role will be expected to be present in the office at minimum 3 days per week. Lastly, your role will involve coaching & mentoring your peers, leading cross-functional projects & driving technology decisions that will impact Boxers around the world!

 

WHAT YOU'LL DO

  • Collaborate with team on new conference room designs utilizing the latest developing technologies
  • Maintain POC relationship with broader Office Build-out team members
  • Managing vendors for procurement, engineering collaboration & integration
  • Help scale the business by developing automations within UCC team processes
  • Help scale & design monitoring & alerting tools
  • Manage vendor portfolio relationships with companies like Zoom, Slack & Ringcentral
  • Maintain UCC ticket backlog, utilizing Jira
  • Create/maintain day-to-day support & management documentation for systems & services troubleshooting.

WHO YOU ARE

  • 4+ years experience with UCC systems (Video Conferencing, Audio Conferencing & Live Events) in a large scale corporate environment.
  • Experience in one or more control systems: Crestron, Extron, Logitech, Neat, Zoom or QSC
  • Ability to interact with & understand complex technical requirements across different departments.
  • Ability to communicate effectively in writing & verbally, including working with a geographically distributed team.
  • Excellent organizational, planning, problem-solving, & documentation skills.
  • Networking experience is a plus (Cisco, Arista, Palo Alto Networks)
  • 1-2 office buildout projects experience

Desired Skills / Knowledge / Experience

  • Project management skills
  • Knowledge of Telephony tooling
  • Knowledge of IM tooling
  • Experience leading large, complex enterprise initiatives on a global scale
  • Working knowledge of essential security concepts
  • Ability to stay current with latest hardware & software releases

Education

  • B.S. in Computer Science or related field preferred
  • One or more of the following certifications preferred:  CTS, CTS-D, CTS-I, BiAmp, Slack, CCNA
  • Demonstrate that you continue to keep your knowledge & skills up to date

Box lives its values, with community & in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week, with a focus on Tuesdays & Thursdays. Your Recruiter will share more about how we work & company culture during the hiring process.

Head-over-heels about this role but not sure you meet all the requirements? Apply anyway! Studies have shown that women & people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, & inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY 

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, & any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity & independence of people with disabilities & is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, & we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation & beyond.

Notice to applicants in Los Angeles: Box, Inc & its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here

Notice to applicants in San Francisco:  Box, Inc & its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

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