As a Trust & Safety Manager, you will help carry out our rules & remove content that could harm our users, our brand, & other parties. You will make judgment calls about whether all sorts of content break Vimeos rules & be able explain your decisions to internal teams, users, & third parties in plain English. You arent afraid of making tough calls, & you have a genuine passion for policy issues like fair use, privacy, & online safety in the digital content arena. You'll build internal processes for our quickly growing Enterprise account business!

What you'll do

• Work as part of the team to implement Vimeos Terms of Service & Community Guidelines
• Assess videos & accounts that have been flagged for various policy violations
• Follow up with Vimeo users via email to explain moderation policies & decisions
• Collaborate with engineering or other technical teams to implement new T+S tools & report bugs
• Build guidelines & workflows based on evolving customer needs & Enterprise Account developments
• Design & advocate for resources that will enable the Enterprise business to scale quickly while minimizing risk
• Develop internal resources on our policies & guidelines for our sales teams
• Be the point of contact & process driver between Sales, Legal, & Trust & Safety on moderation of Enterprise accounts
• Represent the Trust & Safety interests as the Enterprise offering grows
• Review incoming leads or internal reports for compliance & risk

Skills & knowledge you should possess:

• Bachelors Degree
• 2+ years in a Trust & Safety role
• Excellent instincts for how to represent Vimeo publicly
• Strong & clear communicator (especially across team lines)
• Strong ability to prioritize incoming issues in a fast paced environment

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