1stDibs, is the world's leading online marketplace for the most beautiful things on earth! Established in 2001 the e-commerce site was created to move the legendary Parisian flea market into virtual space. Today, the company is the largest luxury goods portal offering merchandise from over 4000 luxury sellers of antique & contemporary furniture, art, crafts, jewelry, watches, clothes, & accessories. 

The Engineering team is hiring an IT Support Specialist at our New York office. This person will be a key member of our Internal Technical Support team & will get the opportunity to support a wide variety of technologies used at 1stDibs.

What youll do:

• Assist with new employee onboarding including set-up of user accounts, software & hardware
• Under minimal supervision, provide assistance, coordination, follow-up on customer issues, & real-time desktop support
• Provide desktop support including problem recognition, research, isolation & resolution steps for system & application software, hardware, & peripherals 
• Able to identify & organize tickets according to priority
• Distribute tickets to engineers & technicians
• Identify, diagnose, & resolve Level One problems for users
• Deliver, tag, set up, & assist in the configuration of end-user desktop hardware, software & peripherals
• Diagnose & resolve end-user network or local printer problems, hardware problems & e-mail, Internet, dial-in, & local-area network access problems
• Coordinate timely repair of computer equipment covered by third-party vendor maintenance agreements
• Perform minor desktop hardware repair for computer equipment & peripherals that are not covered by third-party vendor maintenance agreements
• Troubleshooting day-to-day user issues

Who you are:

• 1-2 years of experience in a help desk environment
• Comfortable in a mixed, though primarily Mac environment; Expertise in OS X
• Familiarity with Google Apps (Google Workspace/GSuite), Jira, Zendesk & Zoom a plus
• Customer service mindset is a must
• Strong organizational skills & ability to multitask
• Strong communication skills
• Ability to adjust quickly to changing priorities & make decisions with limited information in a fast-paced environment

About 1stDibs

1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers & makers of vintage, antique, & contemporary furniture, home dcor, art, fine jewelry, watches & fashion. 1stDibs is an equal opportunity employer. We celebrate diversity & we are committed to creating an inclusive environment for all employees.