Events  Deals  Jobs 
    Sign in  
 
 
Twilio // platform for building messaging applications
 
Engineering, Full Time    New York City, New York    Posted: Monday, May 09, 2022
 
   
 
Apply To Job
 
 
JOB DETAILS
 

See yourself at Twilio

Join the team as our next Developer Educator - Documentation Operations

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

Twilio is seeking a Documentation Operations Specialist to join our Developer Education team. The person in this role will take a broader look at the Developer Education team & contribute to programs & frameworks that will help us scale effectively & measure our work meaningfully. This is currently a part-time position with the potential to grow into a full-time role. 

Responsibilities

In this role, you will:

  • Contribute to numerous programs across the Developer Education team, helping to build connections across teams & introducing initiatives aimed at long-term sustainability & scalability. 

  • Collaborate with the documentation platform team to implement experiments & update the developer experience of the docs, collecting & analyzing data in order to validate the outcome of those projects.

  • Investigate metrics to identify root cause, determine improvements, & follow through with committed insights to evolve systems & processes.

  • Efficiently & effectively communicate, track plans, & provide access to the progress & performance of your work to team members.

  • Analyze data & customer feedback to gather & test hypotheses around creating a more magical developer experience in Twilio's developer documentation.

  • Define processes & established ways of working, including where docs fit into agile or other development methodologies.

  • Define documentation priorities & deliverables from a broad scope.

  • Use code to automate processes & solve problems the team may have. 

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Excellent written & verbal communication skills.

  • You have experience producing technical documentation, either for an internal or external audience

  • A meticulous eye for detail: accuracy, conciseness, consistency, & relevance

  • Your passion for technology inspires you to explore your curiosity; you love learning new things

  • You find a fast-paced, constantly iterative environment engaging & stimulating

  • You can write proficiently in English

  • Youre no stranger to development & can use code to solve problems.

Desired:

  • Previous experience creating & implementing new processes for teams.

  • You have experience running a UX research project.

  • Youre comfortable with data & know how to visualize it for other teams. 

Location 

This role will be remote, USA.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $145,520 - $181,900

  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. This role is also eligible to participate in Twilios equity plan & for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

#LI-Remote

 
 
 
Apply To Job
 
 
 
 
 
© 2021 GarysGuide      About    Feedback    Press    Terms