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Peloton // connected indoor fitness cycles
 
London    Posted: Friday, February 26, 2021
 
   
 
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JOB DETAILS
 

THE ROLE

Peloton is looking for a passionate Member Concierge to join the EU Membership team based in London. Reporting to the Senior Manager, Member Experience (Intl), the Member Concierge will be responsible for providing a seamless, high-touch experience for Members & deploying tailored engagement & retention campaigns. The ideal candidate will have a positive, can-do attitude & is excited by working in a fast-paced environment.

RESPONSIBILITIES

  • Identify & track profiles & social media mentions of high-profile Members
  • Serve as primary contact for high-profile Members by collaborating cross-functionally to deliver an optimal delivery experience & provide elevated support throughout the Member journey
  • Assist with the planning of seasonal gifting campaigns for high-profile Members, to promote engagement & build emotional brand loyalty
  • Proactively identify opportunities to execute surprise & delight programs for Members (e.g. Birthdays, Instructor outreach, etc.) & think creatively about ways in which we can elevate the Peloton experience for our Members
  • Monitor all Peloton channels (social media, reviews, support, etc.) to identify Member Moments & share in weekly team highlights
  • Collaborate with the Marketing & Community teams to assist with review moderation & monitoring Member feedback
  • Work with the Social Impact team to coordinate order logistics & provide support for The Comeback program
  • Support the Senior Member Concierge in building scalable & repeatable expansion processes

SKILLS AND EXPERIENCE

  • 2+ years of experience within hospitality, relationship management, and/or customer support
  • Excellent verbal & written communication skills, professional phone etiquette
  • Proficiency in English & German, additional languages highly desirable
  • Organised, detail-oriented, creative problem-solver & a willingness to be flexible
  • Possess the ability to multitask & be a team player, working collaboratively & cross-functionally in a fast-paced environment.
  • Strong interpersonal skills with a positive attitude & energy
  • Available to respond to urgent tickets during nights & weekends
  • Proficiency with Google Suite applications (Google docs, sheets, etc.)
  • Genuine interest in one/all of our business pillars - fitness, media, technology

About Peloton

Peloton is the largest interactive fitness platform in the world with a loyal community of more than 3 million Members. The company pioneered connected, technology-enabled fitness, & the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, & media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, & world-class streaming digital fitness & wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, Peloton Bike+, Peloton Tread+, & Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Apple TV, Fire TV, Roku TVs, & Chromecast & Android TV. Founded in 2012 & headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com.

 
 
 
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