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General Assembly // accelerated learning programs & education
 
Paris, France    Posted: Tuesday, February 11, 2020
 
   
 
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JOB DETAILS
 

WHO ARE WE?

Recently voted Fast Companys #1 Most Innovative Company in Education & #28 Most Innovative Company in the world, General Assembly is a venture-backed, post Series D, NYC-based startup in our sixth year. General Assembly transforms thinkers into creators through education & opportunities in technology, business, & design. We offer classes, workshops, long-form courses, & events in worldwide markets including New York, where we are headquartered, & Atlanta, Austin, London, Hong Kong, Singapore, Sydney, San Francisco, Los Angeles, Boston, Chicago, Seattle, Melbourne, & Washington DC.We also partner with Fortune 500 companies to spur innovation through increased digital fluency & assist them with talent acquisition as they build their 21st Century workforce.

Role Description

As an Client Success Manager, you will support the delivery of General Assemblys largest client programs, & help grow our most important accounts. You play a key role on a cross-functional, client-facing team that delivers on $3-5 million of annual client revenue.

Responsibilities:

  • Help manage top tier, FTSE 500 client relationships & account expansion strategies, supporting Senior Engagement team as well as clients directly
  • Execute on engagement & delivery strategies for online & in-person training & assessment programs
  • Collect & document direct costs for program delivery
  • Own client-facing & internal summaries of client meetings, including key decisions & action items
  • Track & maintain day-to-day program success, as measured by learning & sentiment metrics
  • Coordinate with consumer-specific delivery teams on GA campuses, to collaborate on program delivery for corporate audiences
  • Build & present client-facing delivery reports, including qualitative & quantitative data on on student learning, sentiment, & engagement
  • Evaluate data to drive product insights & continually improve metrics around online course usage & satisfaction

Skills & Qualifications

Our ideal candidate has at least 2 years of prior work experience, with a killer work ethic, polished communication skills, infectious positive energy, & a passion for fast-paced,dynamic environments. This person has a knack for project management, & has polished communication skills. Ideal skills/experience includes:

  • Overnight travel expected up to 30% of time
  • Must speak & write in French & English (business level)
  • 2+ years in sales, customer service, client management, or similar role working with external stakeholders
  • 2+ years using Excel and/or Google Suite
  • Comfortable operating in a cross-functional project or environment
  • Experience using Jira or in project management a plus
  • Experience coordinating training programs a plus
  • Experience in account management a plus

Competencies

  • Process Management
  • Written Communications
  • Presentation Skills
  • Interpersonal savvy
  • Customer Focus
  • Problem Solving
  • Action Oriented
 
 
 
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