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Juul // vaping startup
San Francisco, New York, Victoria, Canada    Posted: Wednesday, July 10, 2019
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JUUL's mission is to improve the lives of the worlds one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based independent e-cigarette, selling over four million JUUL pods per month. Headquartered in San Francisco & backed by leading technology investors including Tiger Global, Fidelity Investments & Tao Invest, JUUL Labs is disrupting one of the worlds largest & oldest industries.

Were an exceptional team with backgrounds in technology, healthcare & biotech, & were growing rapidly to deliver on our mission. Were actively looking to hire the worlds best scientists, engineers,

designers, product managers, supply chain experts, customer service & business professionals.


JUUL Labs is searching for a Director of Digital Operations, reporting into the Senior Director, Digital Operations to own operations across our D2C, D2R, & B2B platforms. In this position, you will play a key role in providing leadership, vision & direction for the Digital Operations team.

The Digital Operations team supports ecommerce marketing, product, & engineering teams at JUUL Labs. Our team is the first line of defense on production issues, country & product launches, & owns our user acceptance testing processes. As a director, you will play a key role in boosting performance, perfecting our workflows, & executing long-term goals.

  • Help develop, communicate & evangelize the vision & strategy for Digital Operations
  • Define, develop & own initiatives that remove blockers & improve the overall performance of the Digital Operations team
  • Define & develop process to improve performance, communication, & visibility between digital & the rest of the organization
  • Play a key role in developing overall strategy for Digital Operations initiatives
  • Own & be accountable for key Digital Operations projects
  • Manage team performance, coach & mentor, & hire key personnel


  • 6+ years experience in operations, product or project management in a software/digital organization, with a strong preference for those with an ecommerce background
  • 3+ years experience leading & mentoring a team
  • Strong technical foundation with an understanding of software, ecommerce, & experience working with complex systems
  • Problem solver with a proven ability to execute on projects with minimum guidance & a high attention to detail
  • Strong interest in process improvement - you love finding ways to make processes more efficient & streamlined.
  • Highly developed verbal & written communication skills & interpersonal abilities
  • High degree of organization & operational efficiency


  • Bachelors degree
  • MBA considered a plus


  • A place to grow your career. Well help you set big goals - & exceed them
  • People. Work with talented, committed & supportive teammates
  • Equity & performance bonuses. Every employee is a stakeholder in our success
  • Boundless snacks & drinks
  • Cell phone subsidy, commuter benefits & discounts on JUUL products
  • Excellent medical, dental & vision benefits
  • Location. Work in San Francisco, NYC, or Victoria, BC, Canada

Vapor, JUUL, Work Culture, Fast Paced, Start-up, Growth, Vape, Technology, Software, Hardware, Consumer Electronics, Manufacturing, Design, Product, Disruptive, Revolutionary, Cutting Edge, App, Android, eCommerce, B2C

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