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    Sign in  
Okta // identity access management for apps & devices
Engineering, Full Time    Toronto, Canada OR Remote Eligible    Posted: Thursday, February 11, 2021
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Okta is seeking a Technical Writer who is a seasoned communicator with a passion for teaching others through written communication of technical content. Someone who has experience in making complex things easy to understand & the curiosity to investigate new technology.

As a technical writer, you will work on providing a positive content experience to our users. You will be particularly focusing on content for our Developer Experience. This will include writing guides for conceptual information, Workflow, HR as a Source, OIDC, SCIM, etc. to enable developers to successfully leverage Oktas products. 

We want developers to love & talk about our documentation as a critical resource for:

* A basic understanding of what Okta is
* How to integrate an application with Okta for authentication in five minutes or less

* Deeper learning of all that the Okta Developer Platform has to offer

Your role on the team will be to write developer documentation in an effort to grow & support primary resources for developers.  This will entail being an expert in how developers learn & consume documentation. If you are someone who has a passion for learning new technologies & want to help us drive adoption & ubiquity of our products & platform, this is the place for you.

Job Duties & Responsibilities:

  • Design, develop, edit, & produce accurate & effective technical documentation for developers, in close collaboration with engineering, product management, and documentation teams.
    Work closely with engineering, product, QA, & support teams to ensure quality & accuracy of content.
  • Okta, be the developer documentation subject matter expert & champion developer needs & priorities across product, engineering
  • Analyze customer feedback before & after producing the documentation & enhance quality of the content accordingly
  • Contribute to the internal initiative to enhance documentation standards & processes.

Minimum Knowledge, Skills, & Abilities:

  •  5+ years of relevant experience in writing deeply technical developer documentation for Cloud and/or Enterprise products.
  • Strong technical understanding of REST APIs, HTTP, SDKs, & authentication/authorization protocols (OAuth, OpenID Connect, Basic Auth, ...)
  • Practical experience in topic-based writing, minimalism, & scenario-driven development
    * Solid understanding of developer communities & how to engage them.
  • Git or Github experience is a plus
  • Knowledge of Identity & Access Management products & technology is a plus
  • Proven record of writing accurate, clear, & concise documentation

Education & Training:
Bachelors degree in Computer Science, Technical and/or Professional Writing, or a related degree

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