As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Visa's Digital Partnerships group is a global client facing organization that drives Visa's public innovation agenda, develops commercial partnerships with industry leading brands & platform providers & develops relationships with growing Fintech partners. The team in Asia manages both regional & global partnerships & development of specific & scalable programs across the region.
What aSenior Director, Account Managementdoes at Visa:
This is a senior account management professional who will manage & oversee all business relationships between Visa & large strategic digital partner regionally; ensuring that Visa is the payment provider of choice while profitably growing Visa's business with the client. The role requires strong commercial, relationship, technology & project management expertise, underpinned by a solid knowledge of payments. The role will work closely with the country teams across multiple markets as well as other Visa functions like Merchant Sales, Product, Finance, Consulting & Client Services teams & with all key stakeholders at the digital partner, specifically the Global Head of Financial Institution Co-operation, the Head of Product & the Global Head of Global Wallets, who are all based in China. In addition, he/she will work with senior executives across other key markets like Hong Kong, & Singapore. The reporting line for this role is into the Head of Digital Accounts & Fintech, AP. The Senior Director willbe responsible for excellence in delivering the program of work associated with theClient partnership contract/ program. A key area of focus will be the execution of the partnership agreement with the digital partner including the delivery of the marketplace program & a new wallet platform that supports the interoperability of Visa & partner services. Through engagement & experience with Visa products, platforms & services, the role will drive customer advocacy, increase engagement & preference for Visa products & solutions
Why this is important to Visa
The clientis a key strategic digital partner with significant current & future impact on Visa's P&L. The role is critical in delivering on client strategic objectives as well as serving as the channel for Visa's products & solutions; further building out strategic partnership & book of business with them.
What you will need:
Ability to manage multiple priorities & make things happen in a fast-paced, dynamic environment with a strong bias for action.
Ability to think big & launch industry leading ideas. Experience combining products or business assets in non-traditional ways to create new opportunities
Ability to structure & manage complex cross-enterprise projects & processes with multiple stakeholders at both senior & junior levels
Excellent verbal & written skills. Demonstrated ability to effectively communicate complex technical & business issues & solutions to a variety of stakeholders
Ability to understand the depths of the AP marketplace dynamics including the regulatory environment, technological & consumer behavioral shifts tying this back to impact to Visa
Demonstrated ability to influence diverse groups of professionals that have expertise in different domains & at times conflicting agendas
Understanding of where value drivers to both businesses will be derived including strategic long term thought leadership for longer term value
Experience leading multinational client accounts
Demonstrated ability in driving sales results to meet revenue projections/targets & managing to a budget & financial acumen to articulate a return on investment
Demonstrated experience in managing resources (as direct or indirect reports) to meet goals across multiple projects & markets
Strong customer service orientation, interpersonal, organizational & communication skills.
Ability to work both independently & in a team, with time constraints.
Strong persuasion & influencing capabilities.
Experience in a global business environment a must
Fluent in both Mandarin & English - written & verbal
What will also help:
Technology and/or payment experience
Experience working within China with large technology players
Experience managing a global client with coverage across multiple markets
Projects you will be a part of:
In conjunction with the General Managers, Merchant & Product AP business leadership:
Own the Governance Framework to support the delivery of the program of work associated with digital partner
The scope of the role will to establish & maintain the business relationship between Visa & digital partner.
Manage & refine Program processes, including Issue Resolution, Risk Management & Stakeholder Management processes for the partnership program of work.
Design & manage the development & execution of the Program Annual Operating Plan including tasks, resourcing, key milestones & progress reporting.
Lead & administer the Steering Group in consultation with the Digital Partner & Visa Leadership
Establish & manage the projects endorsed by the Steering Group that form the entire program of work between Digital Partner & Visa.
Manage the program evaluation framework to assess the strengths of the program & to identify areas for improvement.
Co-ordinate & communicate the goals & processes necessary for implementing the program of work, including, but not limited to a monthly report.
Take accountability as business owner within Visa for each of the projects delivered under the program of work & coordinate working teams to deliver against Visa & Digital Partner expectations
Ensure compliance with Visa contracted product delivery requirements, processes & tools.
Manage project staffing, resource setting & dependency management
Work with subject matter experts to fully understand project requirements
Influence & negotiate resolution of any project resource conflicts based on project priority as well as Partner priorities
Build business cases & secure regional or global resources when required.
Consult & collaborate with the Partner to ensure alignment with strategic objectives of the Digital Partner.
Collaborate with Digital Partner lead to build organizational agility by focusing on scenario planning for Digital Partner.