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Magnet Media is the market leader in providing strategic & creative content solns.
Marketing, Full Time    New York City    Posted: Thursday, March 07, 2019
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Magnet Media is seeking a Client Services Manager to oversee project execution during the post-sales process, while ensuring client satisfaction, client retention, revenue achievement & identifying growth opportunities.

This position reports to the VP of Client Engagements, & acts as a liaison between the client & all the internal groups executing the projects.

This is an exciting opportunity for a confident, dynamic, organized, self-starter with experience in project & account management, to work in a fast paced environment on various projects.

Responsibilities will include:

  • Manage the Post-Sales process, including project management of numerous internal departments & continuous client interaction.
  • Proactively inform clients on progress using effective communications, as well as organizing & leading status meetings.
  • Responsible for tracking timelines & deliverables that are identified in the post-sale handoff, while ensuring they meet client expectations & company standards.
  • Identify & escalate any project issues that will affect timelines and/or client satisfaction.
  • Understand Magnet Medias offerings, & possess the ability to identify key upselling opportunities.

Desired Skills & Experience:

  • 2-4 years experience in a Client Services role in a related environment.
  • Experienced in client interaction & working with cross-functional internal teams.
  • Highly organized, detail-oriented with strong written & interpersonal skills.
  • Ability to manage various projects simultaneously & adapt to changing deadlines & priorities.
  • Ability to think strategically in regards to a clients long-term goals.
  • Outgoing & charismatic, able to be heard among strong personalities. Ability to handle difficult situations with ease.

Based in New York City

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