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Vilnius    Posted: Tuesday, June 18, 2019
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Do you have a passion for people? Can you work with our Customer Service team to offer motivation, encourage development, offer proactive leadership & drive new initiatives? You may be interested in our exciting new position as a Customer Service Team Lead within our brand new Customer Service site in Vilnius, Lithuania!

The global Customer Service department at is designed to provide our customers with the best experience; with over 12 sites, 40 languages, & 7000 staff having a combined 2.1 million conversations a month. Yet, despite our scale, we still manage to give that personal touch every time. Every individual in our department has a huge part to play in our success, including our hard-working Customer Service Team Lead that help focus on operational procedures, recruitment & training, while also being a strong people manager.

Please note, the successful candidate will be expected to work weekend shift. This will including working 4 days a week, 10 hours a day (both Saturday & Sunday, as well as two weekdays)


In this unique position you encourage, provide focus & support your team achieve their goals. You create a safe working environment & analyze, plan & troubleshoot work activities. You nurture (multicultural) talent & lead by understanding your people.

Our multilingual Customer Service team provides dedicated assistance & advocacy to make sure stays meet or exceed their expectations. Together with your team you find solutions, formulate new ideas & embrace change. Your team consists of around 15 international Customer Service Executives supporting customers from around the world!You will lead them, develop them & make sure that they are consistently able to provide excellence in Customer Service.

You report directly to the Customer Service Manager of this location.


  • Minimum 12 months within current role;
  • Experience within a customer support service environment;
  • Ability to support, develop andgrow team members on an individual level;
  • Ability to make independent decisions & set priorities;
  • Ability to embrace change;
  • Networking & ability to influence others;
  • Change management skills;
  • Excellent teamwork skills;
  • Ability to work weekend shift;
  • You must have a meet expectations or above in the performance framework for Q1 2019;


  • Full time paid training provided
  • Invites to regular social events
  • Discount on for yourself, friends & family
  • International working environment
  • Health insurance package
  • Premium pay for hours worked during evenings & weekends
  • Convenient & brand new office location in Vilnius
  • 20 holidays per year (on a full-time basis)
  • Onsite meals available & free hot drinks & snacks every day
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