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Critical Mass // digital experience design agency
London    Posted: Tuesday, March 19, 2019
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The Vice President, Client Partner provides overall direction & leadership, as well as facilitates communication between clients, office staff & internal teams. A senior level strategist & leader, the VP, CP is responsible for managing, building, & growing client relationships. This seasoned leader understands how to develop people as well as build high-energy, multi-disciplinary teams that work in different geographic locations. The VP, CP must bring a professional & structured approach to business & client services that reflects the culture, service & capabilities of Critical Mass championing best in class work on behalf of the agency.

The VP, CP is regarded by the client as an expert & trusted advisor. He/she will work with our clients across strategic, conceptual & executional projects that elevate the end customer experience & solve complex business challenges. He/she will be responsible for working with clients to collect business objectives, set & manage expectations, connect projects in with the larger ecosystem of the brands marketing initiatives & ensure the work & team are tracking toward the vision & roadmap set forth. Disciplines & formats include digital channels, content strategy, & use of new technologies. Its key that the CP, VP can lead their team counterparts in creative, strategy & analytics to package the work & workstreams into a coherent & meaningful narrative on the role it plays in the overall business & how that connects with the bottom line.

You Will:

  • Directs all aspects of Mitsubishis business.
  • Establishes & owns a vision for the overall account team & process.
  • Builds internal team understand capabilities, manages performance.
  • Partners with other agencies & clients to contribute to the overallobjectives of the business.
  • Owns financial management & overall revenue.
  • Takes responsibility for overall client satisfaction.

You Have:

  • 10+ Years of agency or consulting experience with a proven track record of establishing senior level client relationship.
  • Experience on global accounts.
  • Excellent communication skills & a meticulous eye for detail.
  • Experience in digital campaign creation & digital experience design.
  • Delivered best in class/award winning creative work.
  • Comfortable wearing a few hats within team & rolling up sleeves to support other disciplines.
  • Comfortable with data & analytics, building business cases to help sell creative work.
  • Proficiency with current issues & trends within the online marketing industry, emphasis on emerging media & mobile platforms.
  • Auto category experience preferred.
  • Bachelors degree or higher.
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