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The RealReal
online consignment shop
New York City    Posted: Wednesday, June 12, 2019
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The RealReal is leading the way in authenticated luxury consignment, online & in real life at our brick & mortar locations. Founded in 2011, were growing fast & fundamentally changing the way people buy & sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart & creates a foundation of trust with shoppers & consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. Were proud to promote the circular economy & to be the first luxury member of the Ellen MacArthur Foundations prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative & innovative, & were looking for exceptional talent to join our team. Build your career with us & enjoy 401K matching, health, dental & vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mothers room, & flexible work hours!

This position is based inNew York, NY & will report to the IT Manager.


  • First & foremost, respond to the daily queue of Helpdesk requests in a timely & efficient manner & document all support instances in Zendesk.
  • Perform on/off boarding of employees
  • Configure & deploy laptops, desktops, iPads & iPhones for new employees
  • Maintain inventory records in the asset management tool
  • Create, add & modify accounts & services across our various platforms (Google, Microsoft, Adobe etc.)
  • Maintain Audio/Video & conferencing equipment


  • Minimum 1-3 years of experience and/or Bachelors Degree
  • Must have strong basic troubleshooting & customer service skills
  • Must know both Microsoft Windows & Apple MacOS, our environment is at least half MacOS
  • You will work directly with the end-users on a day to day basis, therefore you must have strong verbal & written communication skills
  • Excellent communicator, able to speak to end users positively & explain technical detail in a manner they can understand
  • Demonstrated ability to work well in a fast-paced, iterative, deadline-driven environment
  • Basic level experience with Active Directory & Google G-Suite. You will provision user accounts & manage disto-lists
  • Basic understanding of networking principles (DHCP, DNS, SSID)
  • Ability to lift fifty pounds, climb ladders, crawl under desks
  • Some weekend work required as projects dictate, were are rapidly growing organization & will be adding floors & expanding offices
  • Some travel to our warehouses in New Jersey or to our retail stores in & around greater New York City will be necessary.

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