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    Sign in  
HubSpot // software for inbound marketing & sales
Design, Full Time    Dublin, Ireland    Posted: Saturday, July 24, 2021
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At HubSpot our core value is to Solve for the Customer. The UX Research team lives this everyday as we strive to better understand, serve, & delight our customers.  

The UX Research team is looking for an experienced researcher to join our team. In this role focused on the HubSpot FinTech experience, youll get to explore complex, & sometimes ambiguous, problem spaces & become an expert in how customers want to understand billing, purchase their products & manage their accounts. Youll be an embedded member of a growth-oriented & highly iterative product group, while enjoying the support & community of a robust UX Research group. This is a fantastic opportunity for a resourceful, energetic team player who wants to architect research strategy & help build a user-centric culture for an important business unit. 

Embedded within HubSpots product organization, you will partner with Design, Content, Product Management, Analytics, Engineering & Finance to uncover deep insights about our users behaviors & attitudes. You will communicate results & actionable recommendations across the company to influence key decisions & product direction. Youll think big about new areas, test concepts as they are being developed, & evaluate experiences once theyve rolled out.

In this role youll get to:

  • Collaborate with product managers, product designers, content designers & engineers to drive product decisions & direction
  • Work with product analysts & product experts to triangulate data from multiple sources
  • Strategize & socialize the learning agenda, research plan, & approach
  • Conduct research, synthesize data, & report findings to stakeholders
  • Use your findings to influence product, finance & sales teams to improve the overall customer experience, product utility, usability, & satisfaction
  • Evangelize the UX research discipline & the UX Research team throughout HubSpot

We are looking for people who have:

  • Success leading user research projects with demonstrated impact
  • Work closely with product teams to identify research initiatives
  • Ability to influence teams to leverage research to set high-level strategy
  • Excel at leading productive discussion
  • Know what tools to utilize within their broad set of research techniques 
  • Understand how to gather & interpret complex data & use it to inform your research strategy
  • Awareness of your own & others biases & ability to minimize them in your work
  • Ability to identify & articulate behavioral patterns
  • The desire to dig into the data & are energized by unstructured discovery or exploratory research

Bonus skills:

  • Experience with SaaS products
  • Experience within FinTech and/or Payments
  • Experience creating study plans for discovery research
  • Experience running design thinking workshops
  • Experience scaling research by empowering teams to run their own smaller studies

If youre curious to learn more about how we approach collaborative UX Research at HubSpot, read The Fellowship is the Thing: Our Quest for Collaborative UX Research.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please dont hesitate to apply wed love to hear from you.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software & support to help businesses grow better. We build marketing, sales, service, & website management products that start free & scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of, wed love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, & learn about our commitment to creating a diverse & inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, & has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, & more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices & remotely. Visit our careers website to learn more about culture & opportunities at HubSpot. 

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, & related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, & the rights you can exercise over HubSpots use of your personal information. 

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