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Stack Exchange // network of Q&A communities
Sales, Full Time    New York City or US-Remote    Posted: Wednesday, February 12, 2020
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Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, & build their careers. More than 50 million professional & aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, & find job opportunities. We partner with businesses to help them understand, hire, engage, & enable the world's developers. The products & services are focused on technical recruiting, developer marketing, and enterprise knowledge sharing. Our clientele includes Google, Microsoft, Bloomberg, & many other Fortune 500 names.

As a Account Manager, youll work in tandem with multiple internal stakeholders to renew & grow business within our existing client base. Youre an entrepreneurial, sales-minded individual who can customize an approach when dealing with clients ranging from startups to the Fortune 500. You are talented at removing barriers to customer retention & able collaborate with the broader customer success team to deliver a high value customer experience at time of renewal. This is a demanding role that requires strong leadership, priority management & interpersonal skills.

You want to be with a collaborative team where your experiences, your effort, & your ideas will matter. Youre relaxed yet professional, eloquent yet casual, & pleasant yet persuasive. Most importantly, you want to believe in the product youre selling & take a personal interest in the growth of Stack Overflow.

What youll do:

  • Own, drive, & successfully complete the renewals process for Stack Overflow customer accounts
  • Collaborate with our Customer Success & Account Executive teams to engage key stakeholders & decision-makers as needed to close business
  • Identify cross-sell/upsell opportunities & manage accounts to their full revenue potential through thoughtful, strategic negotiations
  • Leverage the effectiveness of their onboarding, quarterly business reviews, & general user engagement via rolling, accurate 120-day forecasting
  • Tailor commercial proposals for each customer based on their specific business needs
  • Be a humble & level-headed advocate, always acting in the best interest of each customer

What you'll need to have:

  • 3+ years experience in a SaaS account management or post-sale closing background
  • Passion for building trust & communicating effectively with customers
  • Large scale implementation experience with complex solutions environments
  • Closing / negotiation experience & familiarity with commercial terms
  • Creativity around commercial terms - someone who thinks outside of the box when it comes to structuring deal in a way that drives retention
  • Ability to prioritize, multi-task, & perform effectively under pressure
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
  • and adoption
  • Proven track record of hitting or exceeding quota
  • Experience with tools such as Salesforce & Gainsight, is a plus
What youll get in return:
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