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Foursquare // location enterprise platform
Engineering, Full Time    New York    Posted: Monday, May 30, 2022
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Foursquare is the leading independent location technology platform, powering business solutions & consumer products through a deep understanding of location. Over 1,000 clientsincluding more than 50% of the Fortune 100choose Foursquare.

Foursquares toolkit includes Attribution, Audience & Proximity Targeting, Visits, Places & Pilgrim SDK. Together, these products empower brands to measure foot traffic lift via multi-touch attribution; deliver proximity-based advertising; analyze & identify trends; drive deeper engagement via Foursquares industry-leading developer tools, which have been selected by 200,000 developers including AccuWeather, Apple, Samsung, Microsoft, Twitter & Uber; & optimize advertising campaigns across hundreds of audiences. Over 14 billion consumer-verified place visit confirmations help us keep our map & models fresh & up-to-date.

Foursquare has more than 350+ employees based in New York headquarters with offices in Seattle, Los Angeles, San Francisco, Chicago & Singapore. In 2019 Foursquare acquired Placed from Snap, & then in 2020 merged with Factual. Foursquare is proud to be funded by The Raine Group, Simon Ventures, Naver, Union Square Ventures, Andreessen Horowitz, DFJ Growth, Morgan Stanley Alternative Investment Partners & more.

About the Team

The Client Solutions Engineering organization is responsible for custom & interim solutions & support that help Foursquare go-to-market faster & meet the needs of our clients & partners & for providing technical support for Foursquares products.  We work with Product Operations & Client Success teams as well as directly with clients & partners to provide technical guidance & ensure they are able to use Foursquare products & data effectively.  We are a high-impact team of scrappy developers working on the bleeding edge of the full suite of Foursquare products.

This role is to manage the Marketers CSE team which is responsible for supporting our Targeting & Measurement businesses.  

About the role

As the manager of the Marketers CSE team you are responsible for hiring & developing a team of support engineers & data support interns. You are a hands-on engineering manager - helping the team troubleshoot complex systems to build & deliver data & reports to customers as well as training & supervising data support interns.

You are passionate about solving customer problems & building a high-performing team.  You are engaged & understand what the team needs to move faster & how to improve the quality of deliverables, & you advocate for your team internally. 

This is a remote role that can be based near any of our USA office hubs: Los Angeles, San Francisco, Seattle, New York or Chicago.

Responsibilities of the role

  • Hire & manage a small team that includes support engineering, solutions engineering & data support
  • Develop & maintain workflows that query, transform, cleanse and/or analyze data
  • Triage unexpected behavior, navigating complex systems through log files, stack traces & data analysis to identify issues & provide solutions, working closely with Product & Engineering, & validating fixes
  • Ensure stakeholders are kept informed of any open requests, escalating as necessary to Product Operations, major issues found
  • Define & track KPIs for team performance
  • Define & iterate on team best practices to improve the speed & quality of support,
  • Identify product, tooling & training opportunities that reduce support 

Skills & Qualifications:

  • 3+ years in Support or Product Engineering, or similar interrupt-driven technical role
  • 3+ years experience people management
  • 2+ years experience with SQL (we use Athena & Hive)
  • 2+ years programming experience (we use Python primarily)
  • 2+ years experience with AWS or other cloud storage provider
  • Fluent in shell scripting & comfort with command-line utilities for moving & work with files & data
  • Demonstrated ability to troubleshoot through log files & stack traces 
  • Demonstrated experience supporting external clients or internal stakeholders
  • Demonstrate an ability to leverage Excel or Google Sheets for reporting & data analysis
  • Verbal & written communication is strong & well organized, with an ability to explain technical concepts to non-technical audiences
  • Detail-oriented 
  • Bachelors Degree in Computer Science or equivalent experience

Nice to have:

  • An understanding of AdTech (Targeting or Attribution is a plus)
  • An understanding of Location/GIS industries & working with data

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives & backgrounds. This leads to a more delightful experience for our users & team members. We value listening to every voice & we encourage everyone to come be a part of building a company & products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

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