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Ritual // social food ordering app
Toronto    Posted: Friday, August 02, 2019
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Ritual currently operates in over 40 markets, in 4 languages across 4 continents, & has continued to grow at a rapid rate. As we scale globally, ensuring our operations run smoothly, with unparalleled quality becomes exponentially harder. Were looking for a seasoned leader who can not only manage the current scale & complexity of our business, but also lead our operations & support teams to new heights through strategic thinking & creative problem solving.

This role will be responsible for managing execution, budget, & continual improvement across multiple central functions, with a focus on support, customer experience, & process. You will have direct responsibility for customer support, restaurant support, restaurant onboarding & training, real time order management, supply chain & logistics, & business process outsourcing - & global scope with 3 regional teams in North America, Europe, & Asia Pacific regions.

What youll do

  • Lead & manage our 60+ person central operations teams, with offices in Toronto, Europe, & Asia - across multiple functions.
  • Build a strong understanding of our business & operations functions quickly. Youre willing to roll up your sleeves & are not afraid of being in the details. Jump in to help when needed, with a willingness to learn the detailed ins-and-outs of our operations
  • Work & lead cross-functionally. You have the ability to influence different teams & align key stakeholders to make consistent, meaningful impact, as well as ensure key projects are always delivered.
  • Develop programs & processes that help scale our front-line teams
  • Constantly zoom in & out. Youre able to see, set & deliver on a long term strategy, while seeing how the decisions we make impact team members who are closest to our customers & merchants.
  • Manage the P&L of the operations team & optimize resourcing across teams to make sure all ops functions are well staffed, supported, efficient, & cost-effective

Who you are

  • An inspirational, authentic leader who can earn the respect of a great team by diving in & learning our business from the bottom up. Youre easily fired up, & your energy is infectious
  • 10-15 years experience in a technical or operational role, with at least 3+ years of experience in a senior management or executive role
  • A track record of designing & building a business operations or support function to support top line & efficiency goals
  • Comfortable with ambiguity with ability to execute quickly & iterate
  • Consulting, professional service, or analytical experience an asset
  • Extremely high emotional intelligence & empathy
  • Metric driven, & data savvy. Not afraid of rolling up your sleeves to dig into the data
  • Ability to thrive in a fast-paced team environment
  • Extremely proactive, responsive, & upbeat with strong organizational skills
  • Familiar with SQL or other data visualization tools
  • Experience working in a marketplace startup a big plus
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