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Unified // real-time social marketing for brands & agencies
Los Angeles, CA    Posted: Friday, January 29, 2021
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This is a new role being introduced to oversee & develop the operational processes for a new line of business at Unified, the Digital Market. This role will report to the VP of Business Operations & will be responsible for the strategic development of the processes & workflow tools that enable the Ad Operations team's day to day. In this role, the Operations Manager will partner closely with the business stakeholders to understand business challenges & needs & translate them into technical requirements. They will partner with the business team to prioritize those enhancements & with more technical resources to implement the changes. This individual will be responsible for all training & development, including assembling training materials & post-release measurement. This individual should have a knack for designing & optimizing processes, documenting business requirements, & the desire to become completely immersed in a process.

Job Description :

  • Interface directly with key business stakeholders to understand & document day to day operations, critical business processes & pain points

  • Assess changes to workflow due to business needs & work with stakeholders to prioritize & ultimately implement those changes

  • Transform functional business requirements into technical designs & partner with more technical resources to release changes to production

  • Create test plans & cases for system enhancements and

  • Lead discovery & feedback sessions with stakeholders with a focus on continuously improving day to day operations

  • Lead change management process following each release, includes assembling training collateral & running the training

  • Track bugs & work with internal engineering team to resolve & ensure regression testing is adhered to

  • Act as Tier 1 support (i.e., troubleshooting issues, replicating bugs, & resolving simple requests) & escalate to a senior Salesforce admin, if necessary

  • Produce measurement reporting following releases to measure adoption

Skills & Experience :

  • 3+ years of years of Project/Process Management

  • 4+ years of Operations experience

  • Extensive experience documenting business processes & requirements and/or designing workflows

  • Experience with Salesforce/Community a plus

  • Able to handle multiple projects & work in a fast-paced environment

  • Advanced Excel skills e.g., pivot tables, vlookups, etc.


Unified helps marketers make informed & impactful decisions with the industry's only business intelligence platform purposely designed for social advertising. With experience collecting & enriching over $3 billion dollars of social investment data, Unified is passionate about providing Fortune 2000 brands & agencies greater transparency into their many teams, tools & strategies. The Unified Platform & service teams are specifically built to ensure data quality, optimize investments & answer critical business questions. Unified has offices in Austin, Atlanta, New York City, San Francisco, & Los Angeles.

For the last four years, Unified has been recognized by AdAge & Crain's as one of the Best Places To Work. For more information, visit or follow @Unified on Twitter. Unified is an equal opportunity employer.

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