Netflix is the world's leading streaming entertainment service with over 158 million paid memberships in over 190 countries enjoying TV series, documentaries & feature films across a wide variety of genres & languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause & resume watching, all without adverts or commitments. Netflix is on the hunt for a smart, motivated, customer-focused individual to join our employee technology support group, the Netflix Nerds.
Nerd - an expert in a technical field with a stellar customer service mindset. Being a Nerd at Netflix means more than being a technical expert, it means being passionate about helping people & about the technology we use. Nerds play a critical role inside the company providing amazing technical support to our employees around the world, with a focus on increasing & enabling productivity.
As a Nerd based out of our Paris office, you will be responsible for the employee experience, providing world class support & resolving every technology issue that comes your way. You may find yourself supporting cloud & desktop software, troubleshooting conference & screening rooms, provisioning/deprovisioning accounts & hardware, deploying & upgrading mobile devices, inventory management, supporting off site events, resolving printer issues, or any number of other issues you may come across. You'll also be responsible for tech education including setting up new hires on their first day, providing training on internal resources for existing employees, or creating & updating relevant documentation.
In addition to providing expert-level support of our existing technologies, you'll work to ensure everything we do is rooted in our Employee Technology principles of simplicity, security, scalability, & service. We're looking for someone with the drive to innovate & help the team think outside traditional IT Support models.
You'll need to be comfortable working as part of a distributed team & communicating with technical & non-technical users. This position may require some travel & after-hours or weekend coverage.