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1stdibs // online marketplace for beautiful things
Sales, Full Time    New York City    Posted: Monday, July 11, 2022
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This role is based in NYC but fully remote is allowed if you live in the United Kingdom or one of the following states: MA, RI, CT, NY, NJ, PA, MD, FLA, IL, TX, or CA. 

Candidate must be willing to work east coast hours. 

1stDibs is the worlds largest online luxury marketplace for rare & desirable objects. Since 2000, we have captured the magic of the Paris flea market & have become the go-to source for the world's leading interior designers & consumers to find antiques, furniture, jewelry, vintage fashion & fine art. As a two-sided e-commerce platform, we bring together buyers of unique, beautiful things with a preeminent worldwide network of trusted sellers in these categories, each of whom has been thoroughly vetted by our in-house experts. Our best-in-class platform allows shoppers to buy directly, negotiate a price or bid on items at auction & enables them to interact with sellers throughout all stages of the transaction. 

At 1stDibs our supply refers to the sellers on our platform. We are seeking a Sales Operations Associate to support the pre-Sales Supply Strategy & Operations at 1stDibs by supporting the Seller Acquisition teams. As part of this role, you will handle important day-to-day tasks that increase & optimize sellers & sales on the 1stDibs platform, act as the (SFDC) main point of contact for the Supply teams, & be responsible for providing & driving insights to improve the companys Supply Operations. This person is not the 1stDibs Salesforce administrator, but a Salesforce super-user who acts as the go-to person for all Supply/Sales team needs. 

We are looking for a sharp, highly organized, self-motivated, & resourceful individual who will be an advocate for seller success on the 1stDibs marketplace & maintaining a healthy inventory supply. This person must be a strong communicator (both written & verbal), have experience with (SFDC), love working with people on cross-functional processes & projects, & be able to remain professional & helpful under pressure. The role will report to our Senior Director, Supply Strategy & Operations, & will work closely with our Sales Executives, Product Marketing team, Partner Managers, & internal team of category specialists & curators.

If youre interested in an excellent cross-functional opportunity that is part of a strategic & highly-visible team, read on to learn more! 

What You'll Do:

  • Lead, facilitate, and/or support the pre-sales operational processes of the Supply/Seller organization & its related seller lifecycle (acquisition to onboarding to optimization), which involves seamless collaboration with a broad range of internal & external team members
  • Act as the lead (SFDC) point of contact for all internal Supply (Sales/Seller) teams, involving but not limited to: 
    • Creation & maintenance of monthly & ad hoc SFDC reports & dashboards; 
    • Definition, rollout, & optimization of operational processes managed in SFDC; 
    • Liaison with the Sales Automation team & SFDC Product team on SFDC changes, enhancements, & troubleshooting needs;
    • Bulk changes, data cleanup, & investigative projects
  • Extract & summarize data via various BI tools ( Looker, SFDC, etc),, & deliver insights on Supply team metrics & processes
  • Strategize & streamline the multiple of areas within the seller lifecycle including, but not limited to: seller lead review, assignments, sales, activations, & inventory optimization
  • Complete Supply-related ad hoc projects & initiatives as needed

What You'll Bring:

  • Bachelor's degree preferred
  • 2-3 years experience in either a sales support, operations, or customer service role 
  • Proficiency in & Google suite are key
  • Experience with Looker and/or other BI tools preferred
  • Exceptional communication (written & oral), presentation, listening & organization skills
  • Superb attention to detail, organizational skills, & timeliness
  • Willingness to pitch in to help the team with unforeseen needs & be solution-oriented
  • Ability to navigate ambiguity & proactively seek solutions
  • Comfort in & willingness to communicate with internal & external stakeholders
  • Experience working with luxury goods or strong interest in e-commerce a plus 

1stDibs is an Equal Opportunity Employer

The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity & inclusion are embedded into our values, culture & the way we do business. Enabling access to & celebrating unique & diverse perspectives is at the very core of what we do. We are committed to attracting & retaining the best talent in the industry, who are reflective of the diversity of our communities, & fostering an environment where every individual feels they belong, are valued & heard. As a leading design marketplace, we leverage the power of our platform & brand to empower historically underrepresented individuals, & the businesses they own, across the art & design industries.

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