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Visa // credit cards
   Posted: Tuesday, December 10, 2019
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Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Team Summary:
We are currently seeking an outstanding candidate to join the regional Commercial Operations team based in Singapore. The team provides Commercial & Sales support to the Digital specialized sales team (CyberSource) within the Merchant Sales & Acquiring function across Asia Pacific. As part of our continued growth & expansion we are looking for a talented, articulate & bright individual who wants to make a difference

What a Commercial Operations Analyst does at Visa:
The position will be responsible to manage sales processes, tools & programs that will sustainably improve sales productivity & engagement across the Region. Based out of Singapore, this role will have regional responsibilities & will report to the Head of Commercial Operations in Asia Pacific.

  • Act as a subject matter expert in Salesforce & sales processes
  • Provide support to the various Sales & Account Management teams on various issues ranging from order acceptance, quoting, best practices, pricing approvals, or liaising with other departments for responses & resolution
  • Maintain & ensure field compliance of sales policies, procedures, & rules of engagement related to all aspects of Sales Operations including approval requirements, escalation processes, & compliance with standard guidelines
  • Support & streamline sales processes training/documentation for new hire on boarding process & continual training of existing sales team.
  • Proactively identify process inefficiencies & manage projects to streamline or automate sales processes.
  • Working with cross-functional stakeholder teams to identify opportunities to improve the CCM process & add value to our stakeholders & partners.
  • Maintaining diligent records & documents associated with the contracts as needed to adequately meet all audit requirements., provide feedback in the development process & champion the execution, delivery & uptake of the methodology across AP
  • Maintenance of Content Management System, adding / amending content when required\

Projects you will be a part of:

  • Be the voice of AP in the strategic evaluation of sales methodologies
  • Train & develop staff in AP to drive usage & adoption of Salesforce in the region
  • Assist with coordination & management of Sales Operations Learning & Development Programs


The ideal candidate must have outstanding Microsoft Office application skills & time management skills. Candidate must be able to build networks & relationships across the entire organization.

  • Bachelor's degree or equivalent experience. Requires a minimum of 5 years' experience in a sales support role in financial services, payment card, software or information services.
  • Must be a self-starter with proven abilities in organizational, conceptual, & logical problem solving.
  • Customer focus with proven ability to establish productive working relationships with colleagues
  • Ability to set priorities & manage customer expectations, & work both as part of a team & independently.
  • Demonstrate ability to work in a complex organization to determine business & customer needs, providing the best solution to meet those needs.
  • Strong attention to detail & ability to multi-task under pressure & tight deadlines is an absolute must
  • experience preferred

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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