This position blends Project Coordination & Business Systems Analysis skills to support solution design & application implantation for the firm. The role will deliver support to a broad audience across the organization & will include limited project work. A demonstrated ability to learn processes & translate that knowledge to project teams is key for this role. In addition, creative problem solving, strong interpersonal skills, & the ability to multi-task are skills that will be heavily utilized in this role. 

Candidates should enjoy being part of a dynamic team that seeks to innovate, & constantly look for opportunities to increase the value of our interactions to internal clients. Characteristics of successful team members include:

• Intellectual curiosity
• Comfort with ambiguity
• Ability to 'connect the dots'
• Strong communication skills
• High degree of comfort leveraging technology

RESPONSIBILITIES 

• Partner with organization to document business processes in of technology projects & initiatives
• Support product selection process guiding business teams to SaaS solutions in alignment with business requirements
• Collaborate with internal resources for license acquisition & contract negotiation
• Assist in the design & implementation of new data structures & reporting tools; create/enhance documentation
• Work collaboratively with business process owners & IT to identify & prioritize system & process improvements
• Identify capabilities of targeted products & opportunities for improvement
• Assist in preparation & conducting of continuing formal or informal training session for users & co-workers

QUALIFICATIONS 

• 1-3 years of work experience in a systems related role supporting SaaS applications and/or general business operations
• 2 years of IT Business Analysts experience with business process reengineering background
• Experience eliciting business & functional requirements, creating process workflows & creating/executing test cases & defect management
• Demonstrated ability to Rapidly master new activities & technologies
• Strong attention to detail
• Comfort improvising & iterating solutions
• Experience within a biopharmaceutical organization a plus