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This position blends Project Coordination & Business Systems Analysis skills to support solution design & application implantation for the firm. The role will deliver support to a broad audience across the organization & will include limited project work. A demonstrated ability to learn processes & translate that knowledge to project teams is key for this role. In addition, creative problem solving, strong interpersonal skills, & the ability to multi-task are skills that will be heavily utilized in this role.
Candidates should enjoy being part of a dynamic team that seeks to innovate, & constantly look for opportunities to increase the value of our interactions to internal clients. Characteristics of successful team members include:
- Intellectual curiosity
- Comfort with ambiguity
- Ability to 'connect the dots'
- Strong communication skills
- High degree of comfort leveraging technology
RESPONSIBILITIES
- Partner with organization to document business processes in of technology projects & initiatives
- Support product selection process guiding business teams to SaaS solutions in alignment with business requirements
- Collaborate with internal resources for license acquisition & contract negotiation
- Assist in the design & implementation of new data structures & reporting tools; create/enhance documentation
- Work collaboratively with business process owners & IT to identify & prioritize system & process improvements
- Identify capabilities of targeted products & opportunities for improvement
- Assist in preparation & conducting of continuing formal or informal training session for users & co-workers
QUALIFICATIONS
- 1-3 years of work experience in a systems related role supporting SaaS applications and/or general business operations
- 2 years of IT Business Analysts experience with business process reengineering background
- Experience eliciting business & functional requirements, creating process workflows & creating/executing test cases & defect management
- Demonstrated ability to Rapidly master new activities & technologies
- Strong attention to detail
- Comfort improvising & iterating solutions
- Experience within a biopharmaceutical organization a plus
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