At Tripadvisor, we believe theres good out there. We understand that travel brings out the best in us, while lifting deserving businesses & strengthening the communities we meet along the way. We know that as the worlds largest travel site, were here to inspire & empower people to explore our world with confidence & share their trip experiences with others. And every day, we see our ideas come to life in work that enables travellers to discover all the good the world has to offer. As part of the Tripadvisor team, youll have the opportunity to do the same.  

As part of the Tripadvisor Localization team, you will drive Localization QA initiatives across 22 languages & 36 non-English Points of Sale (POS) to ensure we deliver a great user experience for travellers all around the world. You will lead discussions around how we operationalize & institutionalize Localization QA on all platforms, act as a strategic & influential partner to all relevant teams, & lead the Localization QA team that helps ensure a quality localized experience. To be a successful candidate, you will be an independent, creative out-of-the-box thinker, passionate about detail & languages, able to craft a QA vision, & thrive in a fast-paced, collaborative environment. Your communication skills will allow you to excel at collaborating in a distributed team & company environment.

On the Localization team, you will own initiatives that directly impact millions of travellers around the world. The Localization QA Manager role will report to the Senior Localization Program Manager & will work, with a flexible schedule, partially remote & partially onsite at Tripadvisor HQ in Needham, MA.

What youll do:

• Lead all Localization QA initiatives for the 22 languages & 36 non-English POS available on TAMG on all platforms ensuring all localization issues are reported. This means planning the Localization QA schedule within agreed priorities & budget, managing execution through stakeholders, managing the QA vendor(s), reporting, removing blockers, capturing & analysing data, identifying trends & root causes, & working with teams to address recurring issues & put preventative measures in place.
• Advocate for Localization QA to be a pillar of product development & contribute to improve the UX for our non-English POS
• Manage, optimize & innovate all aspects of Localization QA; KPI, planning, execution, reporting, vendors
• Develop, assess & build scalable & flexible Localization QA processes in a high-volume environment
• Work independently with the ability to leverage your experience to the ever-changing needs of TAMG
• Gather, analyse, and, where appropriate, implement qualitative & quantitative feedback to improve localized UX
• Evangelize stakeholders on the importance of Localization QA, with a data-driven approach to improve local UX in our non-English POS
• Communicate clearly, proactively & transparently, resolve conflict & pursue feedback quickly & effectively
• Measure, track & present successes & findings on a regular basis to ensure that all projects & existing functionality are moving toward defined goals
• Influence & collaborate cross-functionally with business unit teams including Product, Engineering, User Research, Analytics, Legal, Content, Customer Support, PR & other stakeholders across TAMG
• You will also seek out unmet Localization QA needs, size & prioritize those needs, identify & evaluate solutions, & implement them
• Contribute to overall Localization team initiatives to identify process & tool improvements, efficiency opportunities & support their implementation

What we are looking for:

• 3-5 years proven experience of successfully developing, implementing & managing a measurable Localization QA strategy in ecommerce, digital, tech space in 20+ languages
• Solid understanding of localization, internationalization & globalization principles, ideally gained within localization teams
• Experience of working alongside teams focused on using UX to improve conversion, engagement & trust
• Online localization management experience, specifically on internationalization, is a plus
• Consistent track record of executing cross-functional initiatives
• Strong analytical skills to interpret & elaborate data & trends, diagnose problems, & implement effective action plans to resolve issues
• Excellent command of JIRA bug tracking & Confluence
• Solid understanding & experience of working with translation management systems
• Excellent presentation, verbal & written communication, & interpersonal skills to effectively & efficiently articulate both strategic vision & specific details to various stakeholders
• Strong influencing skills & able to credibly challenge status-quo to deliver best practice solutions
• Excellent prioritization & scoping skills amongst competing high volume & high value projects & opportunities
• Acknowledges mistakes, learns from them, & always moves forward productively
• QA vendor management experience
• Must be great team player that works well in collaborative situations
• Detail-focused & hands-on
• Fluency in APAC/European language other than English is a strong bonus

We strive to create an accessible & inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com. 

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