Read something interesting online today? There's a good chance it reached you because of our technology.
Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites, including NBC, USA Today, The Weather Channel, Tribune & Fox Sports.
The Client Solutions & Delivery group is the Taboolas professional services based in the regional hubs across the world.
The group is working on some truly interesting technical challenges with our platinum & tier 1 clients, & own all activities from pre sale to launch, while managing large enterprise-level implementations.
As we scale & grow, were looking for a true leader to manage our Professional Services team;
In this role, you will be providing a vision & subsequent strategic & tactical business plan to take our current implementation capability to the level of a highly effective professional services organisation driving consistent levels of customer satisfaction
Manage a group of 13 employees, including direct management of senior Solution managers & Team leaders
Develop relationships with Account Management, Sales Management & Regional Directors of EMEA region, work hand in hand with the business management team
Manage through data driven approach, monitor key KPIs & report on operational activities including time to launch, partner satisfaction, efficiency, quality etc
Ability to build & maintain relationships with Key Enterprise Accounts
Ability to coach, train & develop people in their Professional & personal ambitions.
Coaching the team to deliver optimal services to our clients whilst getting hands-on with our largest deployments
Driving proactive, high-quality communication between the teams & our customers, including managing escalations if required
Encouraging an inquisitive learning environment to ensure the team implements improvements based on industry best-practices & project retrospectives
Overseeing, reviewing & contributing to RFPs, RFIs, SOWs & other sales-related documents
A must - proven experience in a Senior Professional Services role - leading a team of varying skill set
Strong team player, but still a self-starter with the will & ability to work in a fast-paced, ever-evolving environment
Experience in managing managers, provide mentoring, coaching, & guideline to managers & senior professional services experts a s part of the day to day work.
Highly motivated, proactive, dedicated & creative to meet the needs of the Account Management teams
Experience leading & shaping client requirements towards scalable solutions
Mentoring, developing & coaching skills, to help your team to reach their full potential
Taboola is an equal opportunity employer & we value diversity in all forms. We are committed to creating an inclusive environment for all employees & believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, & business need.