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Reddit // online content platform
 
Design, Internship    San Francisco, New York City, Remote    Posted: Saturday, April 03, 2021
 
   
 
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JOB DETAILS
 

As a Senior UX Researcher on our International (i18n) team, you will define & drive the understanding of users & the future of user experiences with Reddit as we continue to expand our presence worldwide. You'll partner with our product & design teams to understand users in different geographies & how we can improve & personalize their experiences. As a researcher on our team, you will identify & shape product strategy & inspire cross-functional partners to optimize & innovate. You're someone who loves to help teams find patterned & generalizable meaningfulness, as well as convey the information they need to effectively direct products to better serve users.

In this role, you will define & guide research processes to identify customer needs across different locations & develop insights for product development & our expansion efforts.  You are a strong & empathetic partner within the research craft community. You are an excellent communicator, comfortable in a fast-moving organization, excited to collaborate, & passionate about understanding people & complex problems.

With your qualitative, quantitative, or mixed methods background, you bring expertise in research practices across all phases of the product life-cycle.  You have excellent knowledge of primary research methods (surveys, experiments, diary studies, interviews and/or focus groups) as well as secondary & expert methods (such as literature reviews, cognitive walkthroughs, & desk research). 

What You'll Do

  • Work closely with product & design teams to identify important research questions.
  • Design & execute studies that address user behaviors & attitudes, using the right methodology for the right questions.
  • Apply your expertise in conducting research using a wide variety of quantitative, qualitative, and/or mixed methods, & interpret analysis through the lens of UX, HCI, & social science.
  • Partner with design & product management to conduct & share research.
  • Collaborate closely with other researchers.
  • Act as a thought leader in the domain of research, while advocating for the people who could use our products.
  • Lead & deliver research to cross-functional teams to encourage empathy with & understanding of the Reddit experience for different segments, & identify clear opportunities Reddit can address to improve the experience.
  • Deliver insights clearly to shape how product teams think about medium & long-term product strategy.

Who You Might Be

  • 5+ years of UX research experience & delivery in a consultancy, agency or in-house setting.
  • 1+ years of UX research experience working on internationalization or localization-related projects. 
  • Experience conducting international/cross-cultural research.
  • Bachelors degree or higher degree in psychology, behavioral sciences, HCI, economics, computer science, experimental psychology, sociology, information science, political science, mathematics or similar.
  • Interest in & experience with hands-on primary & secondary research methods in UX Research.
  • Experience with designing, leading, & implementing UX Research projects at scale.
  • Knowledge & practical experience of using a variety of UX research methods (qualitative & quantitative), with a strong awareness of their merits & weaknesses.
  • Experience of using a variety of commercial UX Research or VOC software tools.
  • Strong analytical skills, with a demonstrated ability to distill the output of complex datasets.
  • Knowledge of UCD principles & best practices.
  • Experience leading projects that have significant customer & business impacts.
  • Social media or tech industry exposure with applied mixed methods product research.
  • MA/MS/PhD in human behavior related field with experience answering social questions.
  • Experience executing mixed-methods research (combining qualitative & quantitative methods).
  • Mixed method experience, leading with qualitative methods: interviewing, focus groups, ethnography, remote as well as field studies.
  • Knowledge of lab, field, individual, & group based qualitative methods, as well as quantitative, behavioral analysis, & statistical concepts including survey design.
  • Experience with survey & questionnaire design, log analysis, sampling, & statistical analyses of survey or behavioral data.

Your Qualities

  • Personable Adaptable & able to make others feel at ease.
  • Analytical Investigative, inquisitive, always asking 'why?'.
  • Collaborative Able to facilitate effective working among colleagues in various roles.
  • Organized Capable of managing multiple projects simultaneously.
  • Articulate Able to convey customer insights persuasively & accurately.
  • Principled Focussed on the right outcome for your users.
 
 
 
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