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Unqork // enterprise software
 
Media, Full Time    New York City    Posted: Thursday, February 11, 2021
 
   
 
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JOB DETAILS
 

Unqork is the no-code platform that's pioneering a new way for companies to build, deploy, & manage complex enterprise-grade applications. At this moment, Fortune 100 companies are using Unqork to create & deliver software without writing a single line of code.

Gary Hoberman, former CIO of Metlife, founded Unqork in 2017 with a team of hand-picked industry professionals. Together we're creating a massive paradigm shift in the way software is built. If you want to have a hand in defining the future of application development, we want to hear from you.

The Opportunity:

As a Technical Editor, youll work alongside a dynamic team to drive quality standards across Unqorks content. Your focus will be in applying consistency & unity across multiple content deliverables. And youll bring a strong understanding of customer needs & experience as a customer advocate. Working with subject matter experts, & stakeholders on the team, youll use the editorial process to deliver a best-in-class experience for our customers.

This role will report to the Technical Writing Manager. 

What You'll Do:

  • Act as a customer advocate, using the editorial process to ensure a high-quality experience for internal & external customers.
  • Drive consistency & unity across multiple content deliverables. Youll review & edit content created by the Technical Writers for clarity, grammar, punctuation, spelling, content, & style. Making certain that all content meets company standards.  This includes video scripts, close captioning scripts, training materials, articles, user guides, configuration guides, & occasionally marketing materials.
  • Providing feedback & advice to the Technical Writers based on review & edits completed.
  • Manage & maintain the editing process ensuring multiple quality checks for organization, content, technical accuracy, & style.
  • Manage & maintain our internal style guide & word lists for group use.
  • Meet with subject-matter experts to establish consistency on content changes.
  • Develop templates for the Technical Writers that are easy to adapt & apply & streamline processes.
  • Publish In-product Help & other content as needed.
  • Conduct quality assurance on published content.
  • Remain current on new developments in technical writing, editing, publishing, & the Unqork platform.
  • Development of new content.

What We're Looking For:

  • Experience as a technical writer within a team setting for a Saas-type organization - especially a growing organization with minimal structure.
  • A structured approach with attention to detail & a strong familiarity with grammar, spelling, & punctuation.  A proven ability to write & edit digestible technical content. Ability to make complex topics easy to understand. 
  • Experience working with Jira in an agile environment.
  • Strong interpersonal & verbal communications skills.  An understanding of the technical aspects of a company & industry with the ability to relate this information back to readers.
  • Experience managing multiple projects & setting their schedules & priorities.
  • A proactive attitude & a focus on resolving problems & delivering results.
  • Style manual expertise.
  • Publishing experience.
  • Some familiarity with Madcap Flare & Central.

Unqork is an equal opportunity employer & proud to be committed to diversity & inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

 
 
 
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