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WeWork is transforming buildings into beautiful, collaborative workspaces for creators.
New York    Posted: Tuesday, March 12, 2019
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About the Mission

The Engagement mission is responsible for delivering technology that builds intelligent environments & connected, consciously-engineered communities for every space in the world. Our team is interested in increasing lifetime value, satisfaction productivity, & building engaging community models in smart environments. We create delightful experiences that encourage connection & community.

About the Role

WeWork is looking for an experienced Operations Manager with a strong project management & process background in the digital space to lead the operations efforts for Engagement. The person in this role would responsible for establishing internal mission processes, ensuring effective communication, establishing best practices, participating in the establishment of goals, tracking & reporting goals, leading special projects, etc. in an effort to maximize the efficiency & facilitate the growth of the mission. This role reports directly to the Mission Leads (VPs) who will partner with them to determine how best to strategically set the mission up for success. Excellent project management, communication, issue resolution & process development skills are required. The ideal candidate must thrive in fast-paced environments & be able to manage through ambiguity & complexity, support multiple, simultaneous projects, & have excellent organizational skills.

Primary Responsibilities

  • Develop & execute against a cross-mission communication plan
  • Establish & execute against a quarterly objectives/goals process
  • Participate in the establishing of tracking, & reporting of quarterly & annual mission goals
  • Take on special projects related to the mission to support growth or resolve existing challenges
  • Participate in setting the overall strategy, especially with regard to operations, of the mission with mission leads
  • Partner with the Technology Operations team to ensure they have the necessary information they need for budgets, headcount planning, strategic planning, etc.
  • Partner with the Mission Coordinator to ensure flawless execution of operational & administrative efforts
  • Work with Mission Leads to prepare for presentations, executive meetings, & team meetings
  • Own the logistics of Mission all-hands meetings in partnership with the Mission Coordinator
  • Develop & maintain onboarding program for new hires
  • Ensure an efficient interviewing & hiring process for the mission
  • Define processes to be used across the mission to ensure consistency
  • Ensure the team has the tools & workspace to be successful
  • Plan projects & track milestones
  • Measure improvements & the impact of change

Basic Qualifications

  • 5 - 6+ years of experience as the operations lead or project manager for a technical/digital team or organization
  • Bachelors degree
  • Experience in a technology product environment
  • Experience in high growth environments
  • Ability to adapt to changes in priority & quickly determine the necessary adjustments in process & plans
  • High degree of organization & ability to manage multiple, competing projects & priorities simultaneously
  • Ability to think strategically & execute methodically
  • Excellent communication (verbal & written) & collaboration skills that will enable you to earn trust at all levels
  • Proven experience managing projects, budgets, & process
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