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Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands & grow their companies with a suite of marketing automation, multichannel campaign, CRM, & analytics tools.

Our Analytics Operations Coordinator will serve as the day-to-day support of Analytics Operations on the Product Analytics team, which is one half of our Insights Ops group. Youll be responsible for building, scaling, supporting, & managing processes for the team, creating & maintaining a repository of tools & trainings, & managing cross-company communications via multiple channels. Specifically, this role is tasked with:

  • Operationalizing Product Analytics functions to reduce inefficiencies & scale across projects via repeatable process with reliable timelines, ready-to-apply methods & templates.
  • Making Product Analytics insights accessible for everyone in the company to easily find, collaborate & integrate the findings in their work.
  • Helping the Analytics Ops Lead with deliverable management, organization, & documentation.

What youll do:

  • Support the day-to-day operations of Product Analytics
  • Support the Analytics Ops lead in creating cross-functional communication channels for Product Analytics including current solutions like Confluence & a newsletter & help identify future solutions
  • Coordinate planning & execution of meetings, events, workshops, etc.
  • Help maintain the overall organization of our Product Analytics artifacts (decks, spreadsheets, deliverables, etc.).
  • Partner with Domain & centralized Analysts, as well as the Research Ops Coordinator to document & share learnings on a regular basis
  • Collect & organize regular status updates to enable communication for Product Analytics Leadership to ensure insights are consistent, clear, & tailored to the right audiences across the organization
  • Coordinate all training sessions for new software, tools, & procedures
  • Identify & communicate any process issues
  • Coordinate with analytics vendors
  • Work on ad hoc/special projects to support the Product Analytics/Ops team, as needed

Wed love to hear from you if:

  • You have prior or relatable experience in an Operations/Project Management/Program Management/Traffic Management capacity
  • You have experience working in an Agile development environment
  • You have experience working with JIRA/Confluence/Aha!/MIRO a plus
  • You are a strong communicator
  • You are exceptionally organized & detail-oriented
  • You are a proactive self-starter, able to identify gaps & opportunities to create more efficient processes
  • You consider yourself reliable, with a high level of follow-throughyou must be able to finish what you starteven if no one is looking over your shoulder
  • You are able to balance a number of activities/requests & quickly shift focus from one task to another throughout the day
  • You possess strong collaboration skillsyoull be working with many people across teams
  • You have a willingness to grow & to establish a baseline understanding of product analytics
  • Bonus points for experience working with a CRM
  • Bonus points for analytics experience

Mailchimp is a founder-owned andhighly profitable companyheadquartered in the heart of Atlanta in the historicPonce City Market, right on theBeltline. Our purpose is to empower the underdog, & our mission is to democratize cutting edge marketing technology for small business. We offer our employees anexceptional workplace, extremely competitive compensation, fully paid benefits (for employees & their families), andgenerous profit sharing. We hirehumble, collaborative, & ambitious people, & give them endless opportunities to grow & succeed.If you'd like to be considered for this position, please apply below. We look forward to meeting you!

Mailchimp is an equal opportunity employer, & we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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