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The Squarespace Finance team is looking for a Director of Payment Operations & Risk to support all Financial & Operational processes to support Squarespace Payments. You will be responsible for fraud prevention across the business & your own fraud prevention end-to-end, from identifying fraudulent behaviors or areas to improve existing fraud strategies to determining & implementing solutions. You will lead the strategy & development of fraud prevention business controls that ensure risks are identified, monitored, managed, quantified, & volatility risk measured. You will work with our Product, Engineering, Legal, Compliance, Security, other Financial units, & our external partners to develop & support a roadmap that improves fraud outcomes for the business, reduces fraud losses, & reduces friction for customers. The Payments team provides payment solutions -- including payment acquisitions, KYC, disbursements, transaction monitoring, payment method management, Accounting reconciliations, & so on -- to ensure that users have a smooth & secure payment experience.

You will report directly to the Sr. Director, Revenue Operations & will be based in our NYC office.

We have introduced our Flexible Work Philosophy for Squarespace employees, which you can find on our career page. For those who will work out of our offices 1-5 days a week, we have also introduced a detailed return to office approach to guarantee a safe return for our Squarespace employees. The safety of our people is our top priority & we will continue to monitor the status of COVID19.

You'll Get To...

  • Identify opportunities to prevent fraud & develop & implement strategies to avoid fraud while balancing ease of customer experience
  • Monitor customer interactions & avoid fraudulent behaviors
  • Enforce Squarespace policies for fraudulent actors (including working with Squarespace's general counsel, external counsel & law enforcement on investigating & pursuing remedies for fraud)
  • Partner with other teams to understand fraud drivers, report on fraud trends, & identify new opportunities to enhance the quality & effectiveness of our fraud
  • Implement industry standard controls & associated procedures for across risk products such as fraud, financial crimes, operational risk, business continuity, & third-party
  • Oversee the execution of controls self-assurance & risk assessment activities (ad hoc controls review, third-party risk management (TPRM), risk & control self-assessment (RCSA)) & support independent risk & audit activities
  • Review material estimates & the processes that provide estimates used in managing the products, including fraud loss forecast, scenario tests, & fraud loss assumptions
  • All platform payment operations for banking & card products, including settlement, reconciliation, borrowing base operations & accounting
  • Ledger integrity, auditing procedures, & accounting policies
  • Strategy for automating internal FinOps alongside Product team
  • Manage relationships with banking & network partners


  • Develop operational strategies to deliver world-class service under Squarespace Payments.
  • Oversee the Squarespace Payment Operations team, its operational performance, delivery of service to partners & achievement of goals.
  • Build the payment operations governance structure & the payment & business strategy
  • Oversee projects, ensuring full, accurate & timely completion; ensure adherence to all local legal & regulatory requirements.
  • Ensure operational risks associated with payment flows are managed & reduced.
  • Develop the Payments team into motivated groups by implementing operational processes, risk & best practices that work & minimize crisis situations.
  • Proactively review processes to identify inefficiencies, control weaknesses & identify opportunities for improved effectiveness.
  • Facilitate partnerships with important partners to ensure operational processes meet our needs while providing simplicity, consistency & efficiency.

Who We're Looking For

  • 10+ years' experience in risk/fraud/credit at a bank/lender
  • Experience in risk management across lending, credit card or deposit products at a significant financial institution, eCommerce merchant, or payment platform.
  • Experience with the payment technology industry, cybersecurity risk & the relation to fraud

Benefits & Perks

  • A choice between medical plans with an option for 100% covered premiums
  • Fertility & adoption benefits
  • Access to supplemental insurance plans for additional coverage
  • Headspace mindfulness app subscription
  • Retirement benefits with employer match
  • Flexible paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • Pretax commuter benefit
  • Education reimbursement
  • Employee donation match to community organizations
  • 6 Global Employee Resource Groups (ERGs)
  • Dog-friendly workplace
  • Free lunch & snacks
  • Private rooftop

Cash Compensation Range: $169,000 - $366,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, qualifications, experience, & location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace is a leading all-in-one website building & ecommerce platform that enables millions to build a brand & transact with their customers in an impactful & beautiful online presence. Our products allow anyone at any stage of their journey to manage their projects & businesses through websites, domains, ecommerce, marketing tools, & scheduling, along with tools for managing a social media presence with Unfold & hospitality business management through Tock. Squarespace democratizes access to outstanding design, helping our customers in approximately 200 countries & territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal (coming soon!) & coworking spaces in the UK, Netherlands, & Australia. For more information, visit

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.


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