BlaBlaCar's vision is to bring fairness, freedom & fraternity to the world of travel.
BlaBlaCar was created in 2006 with one dream in mind: fill the millions of empty seats on the road to create an efficient, affordable & friendly way to travel. Today, our global, trusted community counts 87 million members in 22 countries, enabling a smarter, large scale & truly sustainable transport network.
Born from a simple idea of people sharing their rides, BlaBlaCar's ambition is to become the go-to marketplace for shared road mobility. We offer a long-distance carpooling service, a commuting carpooling service, & a long-distance bus service. A filled bus emits one third of the emissions per passenger kilometer as an average car -- so we want to fill those seats too!
In 2019, 100 million travelers used BlaBlaCar globally, saving 1.6 million tons of CO2. Meanwhile, we enabled human connections, bringing people closer together in more ways than one, with 87% of members believing carpooling to be an enriching experience.
BlaBlaCar offers a unique international environment with a team counting 40 nationalities, serving a global member-base from 8 offices in Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), So Paulo & Warsaw. English is the official spoken language across BlaBlaCar. We are privately-held & founder-led. Our team of 700 employees is entrepreneurial, passionate & fundamentally mission-driven.
Why join us?
One of BlaBlaCar's key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them & satisfying them. By providing the best customer service, the team makes sure that our members have an enriching & trustworthy experience. The Community Relations Team is responsible for answering questions & requests in 30 different languages, every day & 7 days a week.
What you will directly contribute to:
Leading & motivating a team of 10+ employees that is based in So Paulo, to reach a standard of excellence in handling all of the member-related topics of users from Brazil, Portugal, & Mexico
Training your staff to ensure a consistently high level of service quality & to create excitement among every BlaBlaCar member
Being responsible for the staffing plan, hiring, working schedules, & vacations requests
Optimizing existing procedures & develop new ones
Creating & analyzing quarterly reports & statistics, draw conclusions, & take all necessary actions
Reporting to the Senior Operations Manager based in Warsaw
Collaborating with Country Manager
Supporting other teams (UX, Marketing, Product, Business, Legal, etc.) with all matters related to the users
What you will need to be successful:
Fluency in written & spoken Portuguese & English. Spanish is a big plus
University degree in communication /social sciences/ business administration, economics or similar
Previous experience required in managing/ supervising a team of 5+ employees ( at least 1 year)
Natural leadership qualities & the ability to create excitement in peers & subordinates
Ability to relate by naturally engaging people around you, building strong relationships & personal bonds
Strong analytical, communication & presentation skills
Extreme orientation to details & organization
Good knowledge of internet services & startups sector
Previous experiences in handling clients based in Brazil is a plus
Being a user of BlaBlaCar yourself is also a great advantage
A few practical details about the role
What we offer all of our employees
A start-up spirit that fosters agility, teamwork, & impact
Challenging career opportunities in a high-growth & fast-paced environment
An inspiring working environment including state-of-the-art office spaces
Free carpooling to live our value Be The Member
BlaBlaBreak which takes us all for an unforgettable weekend
Possibility to do a BlaBlaSwap once a year & go work from another BlaBlaOffice abroad
Bi-Weekly BlaBlaTalks when we learn from each other
Weekly Tech Demos
What is next
If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) & answer our questions in English. You might have to answer a question in your mother tongue or in the language of the position you're applying for. Please note that only complete applications will be reviewed by our hiring team & that all your information will be kept confidential.
You can expect us to review your application within the following 2 weeks. If your application & profile fit our requirements, we will send you a first video test or invite you for a phone call with one of our recruiters. Then, we will invite you to our office for various in-person interviews with our Community Relations Team.
BlaBlaCar is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.