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Visa // credit cards
   Posted: Wednesday, November 06, 2019
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  Company Description

Fascinated by the future & captivated by technology?

Smart, driven & want to make a difference in the world?

You'll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let's transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable & secure digital payment network that enables individuals, businesses & economies to thrive.

Individuality fuels our brand & our global team - we're proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives & experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it's taking advantage of agile work schedules or our wellness programs, Visa respects & encourages meaningful work/life balance for everyone.In addition, we offer market leading salary & have a fantastic benefits offering.

So, if you're not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

Job Description

If you think you could support Visa as a First Level Ops VisaNet TQ Technician, we want to hear from you - together, let's make Visa a great place to work.

What's it all about?

As a member of Visa Operations Command Center, the VisaNet Transaction Quality Technician's primary responsibility is managing & responding to Transaction & Managed Network events that may result in impaired connectivity to our clients.

What we expect of you, day to day.

  • Act as a key point of contact for Client Transactional queries.
  • Working with various Vendors to resolve Client affecting issues.
  • Provide support to clients to agreed standards of efficiency & quality.
  • Using various monitoring tools to proactively detect & resolve issues.
  • Strong written & verbal communication skills

What we're after

  • Ability to work effectively as part of a team & individually (self-starter).
  • Accepts responsibility for own workload management & escalates / seeks advice & guidance where required.
  • Comfortable with working a 12 hour 24x365 shift pattern.
  • Robust analytical thinking skills.
  • Ability to make decisions based upon information available, present recommendations & deal with moderate challenges.
  • Build, develop & maintain effective relationships with stakeholders including other areas of the company to ensure items are resolved to client expectations.
  • Strong verbal & written communication skills.
  • Takes ownership through to problem resolution.
  • Assesses urgency of item & completes analysis & problem solving techniques.
  • Strong multi-tasking skills & attention to detail.
  • Previous IT Operations/Service Desk experience desirable.
  • Passion for client service - experience of working in a client-focused environment.
  • Client focused ethos with the ability to interact across all management levels

Essential Criteria

  • Appetite for learning - ability to grasp & understand information & systems quickly.
  • Analytical, resourceful & persistent problem solver.

Think you have what it takes?

If you are interested in a career that will challenge & inspire you - we'd love to hear from you!

Additional Information

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it's the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture & background, fight for important initiatives like Equal Pay & actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds & perspectives of our worldwide teams, Visa is a better place to work & a better business partner to our clients.

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