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Lyft // on-demand ride-sharing
New York City    Posted: Tuesday, December 15, 2020
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At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Lyft is looking for an energetic team-player, who wants to help us drive our Operating Partner strategy & delivery.

As the Central Operations Manager, Partner Ops on our Transit, Bikes, & Scooters (TBS) team, you will be working closely with senior management & local operations teams to refine our Operating Partner strategy & manage these partner relationships. Our current partner model varies by location, & includes both full service providers & staffing partners.

Youll be responsible for supporting local teams with service agreement contract strategy, SLA performance management, & operating partner relationship management. You will work closely with local operations, central operations, data science, legal, supply chain & strategic sourcing. You are highly trustworthy & can facilitate problem solving meetings with external partners & Lyft senior leadership with little oversight.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint & brings people together, wed love to meet you!


  • Support business leaders with Operating Partner strategy & management
  • Manage 1 direct report, responsible for supporting some of the below 
  • Analyze & distribute accurate, comprehensive, & timely information on operating partner performance
  • Lead quarterly operating partner Statement of Work development with business owners 
  • Act as liaison between operating partners & cross-functional internal departments & teams to ensure timely & quality deliverables from our operating partners
  • Participate in interdisciplinary & interdepartmental operating partner related team meetings & calls
  • Create & maintain system for record keeping of all operating partner contracts & contract amendments
  • Coordinate data science support to create new reporting needed for the monitoring of operating partners
  • Participate in interdisciplinary & interdepartmental operating partner related team meetings & calls
  • Lead business case development for special projects related to partner operation


  • 5+ year of experience in consulting, contract or vendor management, or related
  • Comfortable presenting to executive leadership, both internal & external
  • Highly trustworthy & professional; able to manage critical business performance metrics
  • Demonstrated strong interpersonal, relationship building, influencing skills
  • Demonstrated strong verbal & written communication skills
  • Demonstrated project management ability under pressure & with tight deadlines
  • Demonstrated strong analytical & problem solving
  • Proficiency in spreadsheets (Excel or Google Sheets)
  • Experience with Tableau is a plus


  • Great medical, dental, & vision insurance options
  • Mental health benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive & diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state & local law. 

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