Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, & partner with 250,000 merchants - with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung & Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
Klarna strives to become the world's favourite way to buy, & you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. Global Service is no exception! We are currently looking to grow our Global Service teams to satisfy the company's ever increasing need for high quality service.
What you will do
As part of Klarna's Service Delivery competence you will be providing high quality professional service to our consumers (B2C) or merchants (B2B) by assisting them solve pre & post purchase related problems or support with various requests regarding Klarnas products & services. You will primarily communicate by phone, chat & email. Acting as the point of contact to our merchants & customers, you will communicate in an open, helpful & engaging tone & focus on finding the right solution for each case. Most importantly you will constantly interact with other departments within the company as well as third parties.