|Vroom is an innovative end-to-end ecommerce company that is revolutionizing the car buying experience. Our scalable, data-driven technology brings all phases of the vehicle buying & selling process to consumers wherever they are & offers an extensive selection of vehicles, transparent pricing, competitive financing, & contact-free, at-home pick-up & delivery. We have experienced tremendous growth & have become a disruptive force in the automotive industry. Vroom is an exciting, dynamic workplace, & there's no better time to join the team than right now.
Vroom is looking for a passionate, rigorous & detail orientated Director, Process Excellence to join our fast-growing Customer Experience Organization. The successful candidate for this role will be someone who can investigate opportunities for improvement, display them in a simple yet comprehensive manner & most importantly convey these findings in a compelling format. Process excellence within a lean mindset & direction will be the key theme for success within this role. This position requires a driven self-starter who takes tasks from start to finish, enjoys working in a fast-paced, challenging environment, & has a thirst for knowledge to not just understand the what but the why. This position will require travel up to 25% post COVID in support of key business initiatives.