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Twilio // platform for building messaging applications
Denver, Colorado, United States    Posted: Tuesday, October 06, 2020
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Because you belong at Twilio.

The Who, What, Why & Where

Twilio is growing rapidly & seeking an Integrations Technical Program Manager (TPM) who is passionate about driving cross-functional technical initiatives. This role will lead technical integration initiatives across all Business Units within Twilios R&D organization, while collaborating closely with other organizations at Twilio, such as Finance & Go-to-Market teams.  


Twilio is looking for a TPM who lives the Twilio Magic & has a demonstrated track record of leading technical large-scale initiatives.  They also have:

  • Background in SaaS Development or operations in a distributed systems environment 
  • Excellent Problem Solving & Troubleshooting skills
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Ability to effectively communicate across all levels of the organization from engineers to executives  
  • Exemplary verbal & written communication
  • Highly accountable with a demonstrated ability to think strategically
  • Experience with change management, technical integrations or mergers & acquisitions
  • 5-8 years experience in a technical program management role
  • 5+ years experience working with AWS, Google, Azure or other public cloud providers
  • BA/BS degree in engineering, computer science or similar degree 


As a Technical Integration Program Manager you will live the Twilio Magic values:


  • Lead & manage successful delivery of high impact & highly cross-functional initiatives
  • Coordinate with Product & Engineering teams to align on a product strategy & execution plan 
  • Collaborate within R&D & other organizations to successfully drive the execution of company priority initiatives.


  • Document & instill good practices throughout the organization.
  • Establish & drive integration frameworks & best practices. 
  • Share & socialize your integration management framework with leadership.


  • Contribute to the definition, development & tracking of effective metrics to capture integration success
  • Lead a regular review of integration program metrics & health
  • Define an R&D change management framework that lays the foundation for all future R&D integrations resulting from future mergers & acquisitions.


  • Drive strategic cross-functional planning, leading discovery & prioritization by closely partnering with Product   Engineering leads to develop integration plans, including roadmap, dependency identifications & resourcing plans.
  • Escalate urgent issues appropriately & drive them to closure in a timely manner


You have an opportunity to deliver top priority programs for R&D & Twilio, & directly impact improvements in efficiency, transparency, & predictability.  You will partner with some of the best & brightest individuals to continuously improve the quality of our products while improving our engineering efficiency.

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, & your entire employee experience. We only win when our employees succeed & we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, & innovation & we want you & your ideas to thrive at Twilio.


This position will be located in our Denver office. Around the world, Twilio offers benefits & perks to support the physical, financial, & emotional well being of you & your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience,  understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture that empowers everyone to do their best work & be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video & email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.

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