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Convene // conference & meeting spaces
 
New York City    Posted: Monday, May 09, 2022
 
   
 
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JOB DETAILS
 

Were seeking a Service Manager to join our Operations team. The Service Manager will report directly to the General Manager.

What Youll Do:

The Service Manager is responsible for ensuring the success of all programs, while maintaining a profitable operation & high-quality products & service levels. He/she is expected to share ideas to promote business; reduce employee turnover; maintain revenue & payroll budgets; & meet budgeted productivity while keeping quality consistently high.

  • Supervise & set up the service of culinary in a quick & efficient manner to participants & ensure that it follows The Program Execution Order
  • Supervise the service team & support staff including setup, utilities, maintenance, & security
  • Coordinate culinary service between the culinary team & service team
  • Keep culinary informed of accurate counts
  • Review menu/service with production & culinary teams
  • Enforce all rules & regulations & ability to carry out all safety & emergency programs
  • Monitor all beverage consumption
  • Follow all health & safety regulations & ensure sanitation & cleanliness of service areas

What We Look For: 

  • Minimum of 2 or more years of progressive experience in a conference center or a related field
  • Previous supervisory responsibility preferred
  • Strong knowledge of service standards, & different service types
  • Knowledge of food & beverage preparation techniques, health department rules & regulations, liquor laws & regulations
  • Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
  • Manage opening and/or closing inspection duties
  • Maintain service cleanliness in front & back of the site
  • Ensure positive overall client satisfaction
  • Ability to interact with guests and/or associates in a courteous, empathetic & discreet manner
  • Adhere to basic hygiene procedures & grooming standards
  • Flexible & long hours sometimes required
  • Move, lift, carry, push, pull, & place objects weighing less than or equal to 25 pounds without assistance
  • Reach overhead & below the knees, including bending, twisting, pulling, & stooping. Stand, sit, or walk for an extended period of time

Who We Are:

Convene is a premium work experience company that includes a network of 25+ meeting, event, & office locations, & Virtual & Hybrid Meetings products. Were creating premium, hospitality-driven, & tech-enabled meeting & event experiences through our proprietary technology platform & network of premium workplaces. Join us at the forefront of improving how people meet & work.

Were Here For You: 

At Convene, youll receive:

  • Excellent health coverage for you & your family 
  • Medical & insurance navigation support through Eden Health
  • Generous paid time off, including an extra day off for your birthday 
  • 401K plan with company matching
  • Professional development support 
  • Access to healthy meals & snacks at work (when in the office) 
  • A chance to be part of a dynamic, growing team 
  • The opportunity to have a significant impact on your team & the business in the work that you do 

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. 

 
 
 
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