We're thrilled to announce our new name Firstup!
Firstup is fundamentally changing how organizations communicate & is the backbone of the entire
Digital Employee Experience. From the front line to the C-suite, we help deliver targeted information at
the right time, in the right place, & in the right language. We are unifying the digital workplace and
giving workers personalized access to all the systems, resources, & applications they need to do their
Joining Firstup means joining a movement to connect every worker. This movement has taken root & is
evident in our world-class customer base & their millions of employees worldwide. Now we need your
help. Ready to make a difference in the world.
Every Employee is an Owner with responsibility & credit for our progress
Leadership is in our build & we see change as a catalyst for improvement
We win as a team, committed to help our coworkers & customers thrive
The Customer Success Manager works with customers to ensure they get the most out of their FirstUp experience. Expert Services is a premium offering that customers purchase when they need expert guidance such as launching a program, managing users, or helping with the day-to-day management of the platform.
You will provide a wide range of support for customers; examples include but are not limited to guidance on how to increase users (offering up best practices for adoption, existing customer use cases, etc.), platform training for users & managers, technical troubleshooting, routing inbound requests to the appropriate teams, pulling & analysing metrics, content posting, user management, or sourcing 3rd party content for customers.