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Github // online project hosting using Git
 
Remote - Europe    Posted: Wednesday, July 28, 2021
 
   
 
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GitHub helps companies, organizations, & groups of individuals succeed by allowing them to build better software, together. We are building the global platform for developer collaboration to accelerate human progress. We want our Community to be the Hub of GitHub!!! 


About the Role: 

The GitHub Community Forum is such an important part of who we are as a company. Its a place where members build networks, learn from each other, give valuable insights to the company, & so much more. The Community Support & Engagement teams focus is all about supporting the community, developing & launching new community programs, measuring the success of these programs, & doing it all at scale. We're looking for a great, entry level Community Manager to help us nurture this amazing community.

This is an entry level role to work alongside our team of community managers cross functionally to solicit feedback & drive participation on engagement ideas via the forums channel. You will inform strategic management of the forum content & streamline moderation to help all GitHub users to be successful leveraging the support of our customer success & support teams & community managers to moderate & act as community & product specialists within the forum. You are committed to the success of the open source & GitHub communities & focused on the engagement, enjoyment, & growth of our communities. You believe in nurturing a pay it forward approach, helping customers successfully help each other through this channel.

What Youll Do: 

  • Serve as team lead on moderation efforts, reporting to the supporting team & senior leaders.
  • Help execute on the community platform strategy, roadmap, & success metrics.
  • Moderate, listen & engage regularly with our amazing community members, providing them with any support & resources they need. 
  • Constantly gather feedback from the community & bring those insights to the team
  • Escalate & flag issues as needed to keep the community a trusted space
  • Help manage & execute a community content strategy. 
  • Partner with Community Program Managers to: 
    •  Help execute community events throughout the year
    • Measure, analyze, update & track community data
  • Manage related internal & external community documentation.
  • Create & update community onboarding & offboarding processes for the team.

What Were Looking For: 

  • Passion about being a community & customer advocate. You understand why customer voices are so important, & thrive in finding innovative ways to support them.
  • 1+ years' experience in Community Management 
  • A strong communicator & writer
  • You believe in data driven solutions & cross-company collaboration.
  • Being successful in this role will require you to excel at both internal & external communication. 
  • Flexibility & adapting quickly when priorities change.
  • Experience working with a developer community. 
  • An incredibly organized master multitasker. 
  • Experience working with various online community platforms & tools. 
  • Fantastic interpersonal skills, a great listener, & is extraordinarily empathetic. 
  • Willingness to go the extra mile to serve our customers. 
  • Good technical understanding & can pick up new tools quickly. 


Key Skills / Experience

  • No degree requirements for this role.
  • 1-2  or more years in customer service, market research, analysis or a technical discipline preferred
  • Experience working in a SaaS industry
  • GitHub & open source community participation preferred
  • Excellent oral & written communication skills including the ability to clearly communicate recommendations & solutions plainly with customers & stakeholders. 
  • Ability to work across multiple organizations to identify & execute solutions
  • Ability to develop & implement creative solutions & influence others in their adoption.
  • Strong project management skills including an ability to manage cross-functional deliverables in a fast-paced environment

Who We Are:

GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, & to create the worlds most important technologies. We foster a collaborative community that can come togetheras individuals & in teamsto create the future of software & make a difference in the world.

Leadership Principles:

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, & create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

We are also committed to keeping Hubbers healthy, motivated, focused & creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds & lifestyles. We embrace diversity & invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

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