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Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in todays most in-demand skills. As featured in The Economist, Wired, & The New York Times, GA offers training in web development, data, design, business, & more, both online & at 20 campuses around the world. Our global professional community boasts 40,000 alumni & counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent & spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. Our clients include everyone from many of the Fortune 500 companies, to government agencies, to small- & medium-sized businesses. GA has also been recognized as one of Deloittes Technology Fast 500, & Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

We are seeking a Campus Operations Manager. Our operations team is responsible for building community & creating a welcoming, fun & safe space for our students & alumni. This role will be responsible for managing all campus experience team members at General Assembly, with a focus on hiring, training, & supporting professional growth as well as managing logistics of campus facilities.

Responsibilities:

  • Hiring, staffing, training, & management for all campus experience roles
    • Building & managing campus operations strategy with the support of Front Lines & acts as the campus operations representative on cross-functional teams
    • Managing & creating a welcoming environment for our student communities (current & alumni)
    • Support in planning & managing community initiatives for current students & alumni.
    • Managing the campus budget & ensuring that supplies ordering, hiring & staffing are within budget
    • Ordering & restocking food & snacks & keeping facilities clean & safe
    • Handling customer service issues; will be responsible for mediating conflict & defusing challenging situations in a positive, empathetic & professional manner
    • Managing vendor relationships
    • Actively monitoring campus for repairs & general upkeep of campus
    • Coordinating space utilization & classroom schedule for all relevant campus stakeholders (part-time & full-time courses, classes, workshops, & events)
    • Manages relationships with external space partners
  • Proactively tracking & monitoring GA's social reputation (Quora, Yelp, CourseReport, etc) & loops in any relevant parties to respond to unfavorable reviews in a timely manner
  • Monitoring, responding to, & routing inbound campus emails

Required Skills:

  • Previous experience in successfully managing 1 or more part-time or full-time team members
  • Setting priorities for self & others
  • Proficiency in hiring & building teams
  • Excellent written & verbal communication skills
  • Highly organized
  • Comfortable in a fast paced environment
  • Previous experience in hospitality, office management, community management, or retail preferred

Competencies:

  • Customer focus
  • Community building
  • Conflict management
  • Planning & organization
  • Drive for results
  • Strategic hiring & staffing
 
 
 
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