Unqork is the no-code platform that's pioneering a new way for companies to build, deploy, & manage complex, enterprise-grade applications. At this moment, Fortune 100 companies are using Unqork to create & deliver software without writing a single line of code.

Gary Hoberman, former CIO of Metlife, founded Unqork in 2017 with a team of hand-picked industry professionals, & together we're creating a massive paradigm shift in the way software is built. If you want to have a hand in defining the future of application development, we want to hear from you.

The Opportunity:

• This role is a key position in the newly created platform operations team. The role will be responsible for the delivery of process & tools innovation & continuous improvement initiatives across platform operation with assistance from tooling & telemetry perspective. The role will cover the operationalizing of platform/application monitoring/support tools - includes but not limited to operational workflow streamlining, server/app/db load/availability, disk usage, memory consumption & performance in order to maximize application uptime & reduce operational costs
• This would ultimately lead to productionizing a NOC or Mission Control Center (MCC)
• This role will report into the Production Visibility Tooling & Telemetry

What youll do:

• Assist in Implementing the identification & delivery of the tooling & telemetry strategy across the business to drive monitoring improvement, tools integration & development
• Automated tools to remove manual work, detection, recovery & risk mitigation to reduce operational costs in platform operations
• Setup the Mission Control Center - NOC/SOC to alert on exceptions only initially via eyes on glance to ticket driven alerting to live agents & finally to automating remediation via a BOT
• To work with key technology stakeholders, to build a continuous server-specific application (including 3rd party API inventory) telemetry (CPU, service limits & license/cert expiry, Memory & I/O, user requests, concurrent user activity - usage analytics) trending
• Work with DevOps/Security to implement Application Infrastructure telemetry that will monitor & quantify network monitoring in terms of bits per second/packets loss (such http/s traffic vs back-end database traffic)
• Implement tools/tracking of basic application monitoring & telemetry. This will include how application databases access & processing. This includes user related parameters trends, transaction per second,  open connections, errors & misconfiguration & tracking over time
• Operationalize the exception monitoring of database queries quantity, response times & quantity of data passed between database & application (averages & outliers)
• To work with key technology stakeholders to operationalize cloud specific application telemetry includes (cloud availability, internet latency..etc)
• To implement Dashboards or other visual tools for real-time system telemetry & reporting
• Leverage vendor tools of log parsing for exception or intelligence or consolidation for support group
• Business intelligence to mine logs for insights - patterns

What were looking for:

• 10+ years experience preferred. 8+ years of experience in tools development at enterprise level, continuous improvement, change management, production support, and/or product or program management, owning & driving end-to-end development of complex, large scale programs from concept to launch, across diverse stakeholder teams preferred
• Language/Application experience is required for this role (Perl or Python, Dockers, Hadoop or KDB, MYSQL or other DB (relational/non-relational/time series, highCharts)
• Unix, Linux, Windows experiences
• 7+ years of managing production & integration support
• Experience with data center build out..etc
• Experience with performance metrics, process improvements & Lean techniques
• Excellent analytical & quantitative skills with the ability to use data to manage metrics, drive large scale process improvements, & implement business cases

Unqork is an equal opportunity employer, & proud to be committed to diversity & inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.