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Rent The Runway is a fashion company w/ tech soul giving users access to amazing luxury experiences.
Secaucus, NJ    Posted: Monday, February 11, 2019
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About Rent the Runway:

Recently named #9 on CNBCs Disruptor 50 list for 2018, Rent the Runway is transforming the $2.4 trillion global fashion industry by introducing clothing rental as a utility for women. We have pioneered the closet in the cloud & believe that every person globally will soon have a subscription to fashion. Since our launch in late 2009, the company has raised more than $210 million from top-tier investors & built one of the most beloved brands on earth. We are proud to be both a profitable & high-growth business, with a loyal 9 million members who believe that rental is the future.

Our 1200+ employees have a revolutionary spirit that permeates our culture. Weve built proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion brands - & we are obsessed with continuing to game change our customer experience.

We are also trying to revolutionize entrepreneurship itself - proving that diverse teams produce outsized impact. The Rent the Runway Foundation, which our two co-founders launched together in 2015, helps thousands of female entrepreneurs build & scale their own businesses with the mission of increasing the number of high growth women-led companies.

Position Overview:

The Rent The Runway Logistics Technology Operations Team assists our partners in our fulfillment center to reduce friction due to operational issues & to keep our operations running smoothly. Team associates are responsible for ensuring that the operations support issues are handled quickly & efficiently. The associate is responsible for reviewing issues from the operations team & determining the best way to solve them. They use our internal tools to troubleshoot & identify problems, route them to the engineering team for further analysis or, where applicable, manually fix them.

Key Responsibilities:

The Logistics Technology Operations Specialist will partner with Rent The Runways operations leaders to ensure all issues are clearly documented & routed to the best team to resolve them. This position will be on the front lines for improving the operation.

  • Manage & use multiple tools (Excel, 3rd party, & proprietary) to ensure all correctly.
  • Handle operations software related tickets & fix all associated issues
  • Work with various teams from across the company to solve issues in the logistics operation
  • Work with 3rd party vendors on technical issues & projects
  • Identify issues with orders or the logistics operation & report all issues to product managers & tech teams
  • Build reporting/dashboards to help monitor catalog metrics
  • Strong interpersonal & communication skills
  • Demonstrated initiative to learn new technologies
  • Ability to effectively create, update process documentation
  • Ability to manage multiple priorities & follow through on projects to completion
  • Demonstrated analytical, troubleshooting, & research skills with the ability to take responsibility & ownership

Education & Experience:

  • Bachelors degree required: engineering, computer science, management concentration is a plus
  • 1yr+ experience in logistics/engineering or related field is a plus
  • The desire to learn & expand mindset
  • A driven mindset to solve problems excellent in multitasking & ability to work with an agile team
  • Effective communications to help solve technical & data issues
  • Basic Excel, SQL
  • Splunk, Python, Scripts, JIRA (Ticketing) knowledge is a plus
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