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Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, youll use your professional skill set & product expertise to create incredible experiences for customers. Whether youre helping longtime Warby Parker fans or first-time wearers, youll leave them excited & confident about our glasses. (Our frames are really special, after all. Take a peek at how theyre made.) Acting as both a coach & team player, youll lead your stores Opticians & jump in to consult customers as needed. Our ideal candidate is a lifelong learner whos able to embrace challenges, foster an encouraging work environment, & help Warby Parker grow.

Sound like the job for you? Read on!

What youll do:

Optical duties

  • Work directly with customers to help meet all of their eyewear needs
  • Take & record measurements, adjust & fit eyewear, & execute these details with flawless accuracy
  • Check that our finished eyewear meets our optical standards, as well as customer requirements & requests
  • Use your expertise to explain prescription terminology & product offerings to customers

Leadership responsibilities

  • Report to the Store Leader, working together to anticipate staffing needs & oversee Optician Apprentice Program participants
  • Manage a team of Opticians by giving & receiving feedback, holding ongoing development conversations, & leading by example on the floor
  • Uphold exceptional service standards when working with customers & implement retail experience programs that increase their loyalty & engagement
  • Stay up to date with HR policies & procedures to promote a productive, safe culture in the store & leverage company resources to increase employees engagement & job satisfaction
  • Support general store systems, inventory databases, & business operations

 Who you are:

  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) whos been in a management position for 2+ years
  • A strong leader & mentor who exhibits model behavior, drives optical metrics, & adheres to strict optical standards
  • Able to operate with a high sense of professionalism & open-mindedness when making decisions on behalf of the team
  • Passionate about the eyewear & retail industries
  • A clear & effective communicatoryou can break down technical terms for customers to easily understand
  • Dedicated to going above-and-beyond to make customers (and your teammates!) happy
  • Detail-oriented, organized, & capable of prioritizing tasks & responsibilities for yourself & your team in a fast-paced, ever-changing work environment
  • Someone who takes your work very seriously, but not yourself 
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for Full-Time Employees:

  • Health, vision, & dental insurance
  • Life & AD&D Insurance
  • Flexible vacation policy
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Support
  • Optical Education Reimbursement
  • Free eyewear
  • And more (just ask!)

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

Were constantly asking ourselves how we can do more & make a greater impactand that starts by reimagining everything that a company & industry can be. We want to demonstrate that a business can scale, be profitable, & do good in the worldwithout charging a premium for it. And weve learned that it takes creativity, empathy, & innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses & contacts to eye exams & vision tests. 

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, & achieve better economic outcomes. 

At Warby Parker, you can look forward to company outings & events, volunteering & learning opportunities, & just great company filled with curious, kind folks. Dreaming up & sharing ideas arent responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, & identities, no matter their home base, through our various employee resource groups. (Were happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community & belonging keeps us excited to walk through the door every day, wherever that door may be. 

We're driven to continue building a workplace, based on inclusive behaviors & equitable systems, where all employees can bring their authentic selves, feel engaged, & share their perspectives as a valued member of Team Warby. Transparency is what were all about, & our annual Impact Report & Racial Equity Strategy lay out how were sticking to these values. 

 
 
 
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