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FanDuel // one-day fantasy sports
Marketing, Full Time    New York    Posted: Thursday, September 16, 2021
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FanDuel Group is a world-class team of brands & products all built with one goal in mind  to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon & Scotland. Our brands include:

  • FanDuel  A game-changing real-money fantasy sports app
  • FanDuel Sportsbook  Americas #1 sports betting app
  • TVG  The best-in-class horse racing TV/media network & betting platform
  • FanDuel Racing  A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino  Fan-favorite online casino apps
  • FOX Bet A world-class betting platform & affiliate of FanDuel Group 
  • PokerStars The premier online poker product & affiliate of FanDuel Group 

Our roster has an opening with your name on it

FanDuel is looking for a Customer Marketing Manager, Retention to drive our customer retention & marketing initiatives across Daily Fantasy Sports. You will play a critical role leading a team of 4 with ownership over key Go To Market campaigns, & collaborate with multiple departments within the company including but not limited to Product, Commercial, Growth, MarTech, & Platform Partners. This is an exciting opportunity to help elevate growth driving marketing initiatives at a premier gaming company.

Everyone on our team has a part to play

  • Manage, nurture & enable a team of Customer Marketing professionals to create a best in class retention program
  • Own a limited number of CRM campaigns, from ideation to execution to evaluation across email, mobile, onsite, & paid channels
  • Collaborate with senior stakeholders to deliver best in class CRM programs
  • Lead customer marketing innovation by unlocking opportunities for automation using technology
  • Become a systems expert, cultivating extensive knowledge of our marketing technology stack (Braze, Knime, Customer Data Platform) & our data sources
  • Know our data architecture & understand how it impacts customer segmentation & marketing enablement 
  • Play a key role in setting up new end-to-end marketing campaign automations
  • Lead the systematic creation & execution of testing plans, & ensure results get shared & implemented
  • Approach projects effectively by collecting & defining work requirements & maintaining a continuous feedback loop amongst stakeholders 
  • Understand how to leverage APIs to create automations & personalize campaigns at scale using Movable Ink
  • Oversee the creation of documentation for owned projects to facilitate knowledge sharing
  • Recruit & identify top talent while creating an inspiring environment for direct reports to learn & grow

What we're looking for in our next teammate 

  • 5+ years of experience in email and/or mobile marketing, with expertise in creating & managing marketing campaigns from start to finish
  • 2+ years project management with experience managing relationships with stakeholders across multiple teams
  • Bachelors degree or equivalent industry experience preferred
  • Strong understanding of Email Service Providers (preferably Braze & Movable Ink) & Customer Data Platform Technologies (e.g. Segment, mParticle, Tealium)
  • Experience working with multiple marketing channels & compliance considerations for each (CAN-SPAM, double opt-ins, etc) 
  • Strong understanding of CRM platform metrics
  • Comfortable with querying & logic (SQL knowledge a plus)
  • Proficient in coding emails in HTML & CSS
  • Strong organizational skills & effective at project management
  • Knowledge of Photoshop preferred
  • An avid sports & gaming fan, & have played FanDuel or competitive products
  • Knowledge of sports and/or experience working within a heavily regulated industry is a plus
  • Willing to work nontraditional hours, including weekends & evening shifts

We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting & fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship & professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

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