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iCapital Network // fintech platform for alternative investment solns
Engineering, Full Time    New York City, United States    Posted: Monday, March 21, 2022
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iCapital is powering the worlds alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, & banks evaluate & recommend bespoke public & private market strategies for their high-net-worth clients. iCapital services approximately $113 billion in global client assets invested in 942 funds, as of January 2022.

iCapital was named Solutions Provider of the Year at the 2020 MMI/Barrons Industry Awards & selected to the 2018, 2019, 2020 & 2021 Forbes FinTech 50, a list of the top 50 innovative financial technology companies that are transforming finance through technology.

About the Role

iCapital is hiring an Assistant Vice President - Corporate Technology to join the Corporate Information Technology Department. We are seeking a desktop support engineer. This is a hands-on role requiring the ability to handle various challenges with expertise & exceptional judgment while working with end-users at the highest level within organizations.

If youre a technologist who enjoys supporting end users, we would like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques & working with geographically dispersed support teams.


  • Support end users across a global team with a primary focus on users in NYC
  • Prepare hardware/software for new employees
  • Support our hosted phone system
  • Perform root cause & impact analysis to investigate corporate application issues & make recommendations for potential solutions.
  • Maintain manage & troubleshoot printers & peripherals (PrinterLogic)
  • Support our cloud hosted Voice System
  • Participate in after-hours on call schedule
  • Document incidents & tasks in Corporate Ticket Management System


  • 4+ years of recent end-user technical support experience
  • 4+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Intune, MS Teams
  • 4+ years of experience in desktop technologies; Windows MS Office
  • Experience with Mobile Device Management solutions
  • Experience with PowerShell
  • Experience with Mac OSX a plus
  • Experience supporting A/V enabled Conference Rooms a plus
  • Basic networking skills
  • Strong independent decision-making skills
  • Excellent written & verbal communications skills


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